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Level 1


Has there been an update to QB?


1.  Downloaded all my bank statements for 2021 last week.  Reconciled 2 of them.  Logged back in today and they are all missing except the 2 I reconciled and part of the 12th month.  Where did they go?


2.  Went to download again and where it says which accounts do you want to connect are my 2 bank accounts.  I click on one and it has a drop down box asking enter account type and none of the types are correct.  Won't let me proceed.  What is going on?

3 Comments 3
QuickBooks Team


Thanks for posting here in the community forum, @stephHS.


Can you please tell us what version of QuickBooks you're using? Do you have QuickBooks Online or QuickBooks Desktop? Also, may I know what's the name of your bank provider?


I'm asking these questions to ensure that we're giving you the correct steps to help with your question.


Please add a reply below to share more details. We look forward to it. Keep safe.

Level 1


Version 5.1.0

QB online

Peoples Bank Marietta Ohio Business banking.



Appreciate the timely update, @stephHS.


We have been receiving inquiries from other customers about Peoples Bank accounts and transactions connected to QuickBooks Online banking. Therefore, I recommend contacting our Customer Care Support and letting our specialists pull up your account on file.


This way, they can create an open ticket letting our engineering team investigate why your bank account details are incorrect and some of your transactions are missing. You can do so by following the steps below:


  1. Go to Help.
  2. Select Search.
  3. Click Contact Us.
  4. Enter the name of your bank in the What can we help you with? field.
  5. Select Continue.
  6. Click Chat with us or Have us call you.


For now, it's best to manually upload your transaction by downloading or creating a list in a CSV file format. Use the following links below to learn more:



You may also read through this article that'll help review your transactions after uploading the file to put them in the correct accounts: Categorize and Match Online Bank Transactions in QuickBooks Online.


If there's anything else that I can help you with aside from working with your bank account and transactions, please let me know by commenting a reply below. I'll be around ready to assist you. Take care always!

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