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Hello QuickBooks community,
I'm reaching out to share my recent experience with QuickBooks and to see if others have faced similar issues. I'm hoping this post might lead to some solutions or at least raise awareness about these problems.
Issue Summary:
Timeline:
Impact: This has significantly disrupted my business operations. Without the ability to import bank transactions, I'm unable to keep my books up to date, which is crucial for my business management and financial planning.
Support Experience: While the initial support agent was polite, they were unable to resolve the issue or provide the promised updates. When I requested a one-month refund due to being unable to use a core feature of the service I'm paying for, my request was denied. I've escalated this to a manager, but I'm disappointed that it's come to this point.
Questions for the Community:
I appreciate any insights or advice the community can offer. I've been a loyal QuickBooks user and I'm hoping we can find a resolution that addresses both the technical issues and the customer service concerns.
Thank you for your time and assistance,
Dylan
Thanks for becoming part of the Community, dylanroscover. I appreciate your detailed information.
Banking errors 350 and 377 are known error messages which have published solutions.
Here's our notes on both errors:
Here's how to fix banking error 350:
Here's how to fix banking error 377:
Also, while you're unable to connect with your bank, you can manually upload transactions if necessary.
If you'd like to discuss a declined refund request, you'll need to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and discuss the declined request with you.
I've also included a couple detailed resources about working with bank errors 350 and 377 which may come in handy moving forward:
Please feel welcome to send a reply if there's any additional questions. Have a lovely Thursday!
This doesn't work:
The support agents were not able to resolve the matter and escalated with the technical team. I have yet to receive a status update on my case, 15121712727.
I'm here to route you to the best team that will assist you in connecting your bank accounts to QuickBooks Online (QBO), Dylan.
Please note that the Community forum is a public platform, and we don't have the tools available to provide updates on individual cases here.
Since your case has already been escalated, I recommend checking for an email update from our engineering team. Alternatively, you can also consider contacting them directly for a status update.
Here's how to reach a live representative:
In the meantime, to maintain the accuracy of your records, please manually upload your bank transactions to QBO. Please ensure to match or categorize them after your bank imports the transactions to avoid duplicates.
Additionally, please reconcile your accounts to keep them accurate and up-to-date.
Let us know if you have other concerns with your bank connections and transactions in QBO. We're here to help you in any way we can.
Hi, I've still received no updates from the technical team. The last thing they told me is that this might cost $400-500 to have Intuit migrate all data manually to a new database. I don't think it's fair to charge your customers to fix your product, especially considering I did nothing wrong here. When I last used the app, everything worked great. I haven't used the app in months, and when I logged in, and all connections were broken. This is not something I caused suddenly.
Thank you for getting back into the Community, dylanroscover. I understand where you're coming from. Let me share some insights about the investigation regarding error 377 and error 350 when importing bank transactions.
Currently, we are unable to verify the status of your case. We must wait for additional updates from our technical team, who are working diligently to resolve the issue. In the meantime, I recommend reaching out to our Customer Support team once more. They possess the appropriate resources and tools to conduct an internal review of the escalated case. By contacting them, you may be able to obtain more detailed information and updates regarding your situation. Your patience is greatly appreciated as we work to ensure your case is handled effectively.
Here's how:
We understand your concern and we want you to know that you're not alone in this process. Our team is ready to support you with any QuickBooks-related tasks. Feel free to hit the Reply button below for other follow-up questions and concerns. We'll be here to help.
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