Banking Connection Errors (377 & 350) - Support Issues & Refund Refusal

Thanks for becoming part of the Community, dylanroscover. I appreciate your detailed information.

Banking errors 350 and 377 are known error messages which have published solutions.

Here's our notes on both errors:
 

• Error 350 - This error occurs when the connection with your bank or credit card account expires or gets updated by the financial institution. Some banks require you to reconnect every 90 days, while others need updates every 18 months.
• Error 377 - This error usually means QuickBooks can't download transactions. You'll need to update your connection to the bank.

Here's how to fix banking error 350:
 

1. In your left navigation bar, go to Transactions, then Bank transactions.
2. Choose an account you want to reconnect and click its Pencil icon, then Edit sign in info.
3. Confirm the user ID and password you use to sign in to your bank's website. Re-enter the credentials if needed.
4. Select Save and connect, then X to close. You'll see a "Connection Complete and transactions updated!" message if you reconnect successfully.
5. In the event your error continues displaying, try signing in to QuickBooks using an incognito or private browser. You can also move on to other browser troubleshooting options.

Here's how to fix banking error 377:
 

1. In the left navigation bar, go to Transactions, then Bank transactions.
2. Click your Update Now link from the Let's fix this bank connection banner.
3. Follow your on-screen steps to update the connection. When prompted, sign in to your bank account.
4. Once you're connected, QuickBooks will be able to download transactions again.

Also, while you're unable to connect with your bank, you can manually upload transactions if necessary.
 

If you'd like to discuss a declined refund request, you'll need to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and discuss the declined request with you.

I've also included a couple detailed resources about working with bank errors 350 and 377 which may come in handy moving forward:
 

• Fix Error 350
• Fix Error 377

Please feel welcome to send a reply if there's any additional questions. Have a lovely Thursday!

This doesn't work:

The support agents were not able to resolve the matter and escalated with the technical team. I have yet to receive a status update on my case, 15121712727.

I'm here to route you to the best team that will assist you in connecting your bank accounts to QuickBooks Online (QBO), Dylan.
 
Please note that the Community forum is a public platform, and we don't have the tools available to provide updates on individual cases here.

Since your case has already been escalated, I recommend checking for an email update from our engineering team. Alternatively, you can also consider contacting them directly for a status update.

Here's how to reach a live representative:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.

In the meantime, to maintain the accuracy of your records, please manually upload your bank transactions to QBO. Please ensure to match or categorize them after your bank imports the transactions to avoid duplicates.

Additionally, please reconcile your accounts to keep them accurate and up-to-date.

Let us know if you have other concerns with your bank connections and transactions in QBO. We're here to help you in any way we can.

Hi, I've still received no updates from the technical team. The last thing they told me is that this might cost $400-500 to have Intuit migrate all data manually to a new database. I don't think it's fair to charge your customers to fix your product, especially considering I did nothing wrong here. When I last used the app, everything worked great. I haven't used the app in months, and when I logged in, and all connections were broken. This is not something I caused suddenly.

Thank you for getting back into the Community, dylanroscover. I understand where you're coming from. Let me share some insights about the investigation regarding error 377 and error 350 when importing bank transactions.

Currently, we are unable to verify the status of your case. We must wait for additional updates from our technical team, who are working diligently to resolve the issue. In the meantime, I recommend reaching out to our Customer Support team once more. They possess the appropriate resources and tools to conduct an internal review of the escalated case. By contacting them, you may be able to obtain more detailed information and updates regarding your situation. Your patience is greatly appreciated as we work to ensure your case is handled effectively.

Here's how:

1. Go to the Help icon to connect to a live support agent.
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.

We understand your concern and we want you to know that you're not alone in this process. Our team is ready to support you with any QuickBooks-related tasks. Feel free to hit the Reply button below for other follow-up questions and concerns. We'll be here to help.