I have some solutions on how to resolve this duplicates issue, jarrowood.
QuickBooks is dependent on what your financial institution shares with us. Manually updating the bank account and turning on the Auto-add feature can cause duplicates. To fix this, let's turn off the feature, then exclude the duplicates.
Here's how to turn off the feature:
- Go to the Banking menu, and then choose the Rules tab.
- Select the banking rule you want to check. Then, click the Edit link to review it.
- Check if the Auto-add radio button is enabled. If so, you can turn it off to prevent duplicates moving forward.
- Click Save when you're ready.
Once done, I'd suggest following these steps to exclude the transactions.
- Go to the For Review tab.
- Mark the box next to each duplicate transaction.
- Select Exclude from the pop-up at the top.
For further guidance, please see this article: Exclude Bank Transactions.
You can also refer to this article to learn more about handling online banking transactions: Categorize and Match Online Bank Transactions.
After resolving the duplicates, you can do your usual reconciliation. This helps make sure your books are correct.
Feel at ease to click the Reply button if you have more banking concerns. I'm always here to help you out.
