Can I update the way to access or use my bank account? the bank connection info.

Hello there, usersusan3.

I'm here to help you with your banking concerns.

When a financial institution is performing updates, this will not sync automatically in QuickBooks Online. With this, I'd recommend logging into your bank's website from time to time to keep you updated with their latest news and upgrades. Let me guide you on how.

1. Go to the Banking menu.
2. Select Link account or Add account. Note: You won’t add an account, you just need the listed URL.
3. Search your bank and then select it.
4. Copy the URL listed below the bank's name.
5. Sign in to your bank's website using the copied URL.

Here's an article for more details on how to fix this connection issue: What to do if you get a bank error or can't download transactions in QuickBooks Online.

If your still unable to connect your bank with QB, I suggest out to our customer care support team to further assist you in connecting your your bank with QuickBooks. 

Here's how:

1. Go to the Contact support page at this link. 
2. Choose QuickBooks Online. 
3. Click on Search for something else and enter a brief description of your concern in the search box.
4. Hit Search.
5. Select Start a Message.

The Community will always have your back @usersusan3 if you any additional banking concerns or any QBO related. 

@usersusan3 

As an additional option, utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110