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precisionremodel2
Level 1

Can't connect to any of my bank accounts. What could be the issue?

 
2 Comments 2
AnneMariee
QuickBooks Team

Can't connect to any of my bank accounts. What could be the issue?

Hi there, @precisionremodel2.

 

I see that you're having issues connecting your bank accounts to QuickBooks Online (QBO). Let me provide some details as to why this could be happening.

 

Before anything else, it would be helpful to know the name of your bank. This way, I can check from my end if we're working on resolving any issues associated with your financial institution. 

 

In the meantime, here are some possible reasons why you might be encountering this issue:

 

  • The bank may not be a participating institution with QuickBooks Online.
  • Your bank might not support connection for all types of accounts, such as personal accounts versus business accounts.
  • The bank could be undergoing system maintenance, temporarily affecting connectivity.
  • Some banks may have multiple names listed in our system, so it's important to ensure you select the correct one or try all possible bank URLs.
     

I recommend reaching out to your bank to inquire about any ongoing maintenance or specific requirements for establishing a connection with QuickBooks. If everything checks out from your bank's end, it's crucial to ensure that you select the correct bank name when connecting the account.

 

If you ever encounter any error messages, you may refer to this article to fix specific errors: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Once you've successfully connected your bank accounts, make sure to review your transactions to ensure their under the right categories.

 

Please feel free to share any other concerns you may have about connecting your bank accounts to QuickBooks. I'm here and ready to assist you with any questions or issues you may encounter.

4Gal
Level 11

Can't connect to any of my bank accounts. What could be the issue?

@precisionremodel2 

Open your QBO account on any private/incognito browser. If the same error persists, use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

 

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