Can you get Goldman Sacks to re-connect to my bank accounts?

It's good to see you here in the Community!

I want to ensure you get the help you need with your banking concern in QuickBooks Online (QBO).

To ensure we're on the same page, may I know if you've encountered a bank error code? Any additional information will get us closer to the resolution and check if there's an open investigation about this.

In the meantime, you can update it manually by clicking the Update button. Then, wait a few moments and check if your bank account loads.

Additionally, I'm adding this article as your reference in fixing common banking errors in QBO: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Moreover, you can visit this article as your reference in reconciling your bank transactions in QBO: Reconcile an account in QuickBooks Online.

Don't hesitate to return to this post if you have other concerns about bank connections in QuickBooks Online. I'll be here to lend a hand. Have a good one!

I get error (102)  This was working up until the end of January.  Then stopped and still not working.

I have tried to reconnect, but it does not work.

When I CHATTED with support they wanted my credit card information to even talk to me, I think that is excessive, so I hung up the chat.  They got my company ID, my address my phone number, email and my first born.  They should not need credit card information to help me fix a problem on your end.

Marcus does NOT have a way to get the transactions via CSV or QBX format so not sure how to fix this.

Can't connect now

Something kept us from getting any transactions here right now, and that's all we know. Try again in a few hours. (102)

Hello there, @awysocki.

This is definitely not the experience we want you to have when seeking assistance connecting your bank or credit card account with the program.

Please know that we have an ongoing investigation regarding this matter. Rest assured that our Product Engineers are diligently working to get this resolved. At this time, we cannot provide you with an exact timeline for the resolution.

I understand that you have contacted our Customer Care Support team already. However, I recommend reaching out again to add you to the list of affected users. This way, you can receive timely updates about the investigation via email.

Here's how:

1. In your QuickBooks Online company, select Help (?).
2. Head to the Search tab and click Contact Us.
3. Either pick a topic you need assistance with or Ask about something else.
4. Enter your concern, then Continue.
5. Decide how you would like to connect with our support.

Consider checking their support hours to connect with them at your convenient time.

Moreover, you can review these resources to help you organize and review your transactions to ensure your book is accurate:

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Update us in the thread for additional queries when connecting bank accounts and other related concerns in QuickBooks Online. We're always here to lend a hand.

@awysocki 

Try opening your QBO account on any private/incognito browser. If the same error persists, you can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

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marcus.com (Goldmans) does not have a CSV format users can download.  They only supply monthly statements in PDF format.

Hello there, @awysocki.

I'm here to share some insights on how you can have a CSV file format of your bank transactions from your bank.

I recommend employing a third-party tool for converting your PDF file to a CSV file format outside of QuickBooks. Then after you convert your PDF file, you can now manually upload your transactions in QuickBooks.

Just a heads up, if you manually upload your transactions in QBO then the investigation of your bank is already fixed, and there's a chance that you'll have duplicates of your bank transactions. So, you'll need to exclude them to avoid duplicates.

Here's how:

1. Go to Bookkeeping, then select Transactions.
2. In the Bank transactions tab, open the For review tab.
3. Tick the checkbox of the transactions you want to remove.
4. Click Exclude.

Moreover, I'm adding this helpful article as your reference in categorizing your bank transactions in QBO: Categorize online bank transactions in QuickBooks Online.

Please don't hesitate to return to this post if you have other concerns about uploading your bank transactions to QuickBooks Online. I'll be here to lend a hand.