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bruce13
Level 1

Cannot access my checking or deposit icon

 
1 Comment 1
David-212915
QuickBooks Team

Cannot access my checking or deposit icon

Thanks for joining the Community, @bruce13. I'm here to help with accessing the Check and Bank Deposit icons. 

 

Just to clarify, do you have an option of + New at the top of the navigation panel? If so, there has been a change to the workflow in QuickBooks Online (QBO). This button can be used to access the functions you mentioned. 

 

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For additional information about this new workflow, please see the following article: What's new in QuickBooks Online: October 2019.

 

Should you be unable to access these options, or an icon is being unresponsive, I recommend the steps in the following resource: Troubleshooting browser problems.

 

Please feel free to let me know how it goes, as it's my priority that you can create checks and deposits. I hope you have a wonderful day. 

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