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Level 2

Cannot connect to AMEX anymore since August 2018

This has been ongoing for many months now (August exactly). it works 1 time over 20 if you are lucky. 

Spoiler
Quickbooks is not working with AMEX simple

Suggestions I got from quickbooks experts : to reset , to recreate from scratch the link... did not solve the pb.

This happens on Quickbooks online and desktop

 

I get a message while trying to update:

Try updating you account again

... Try updating again tomorrow (105) (attached)

 

NOT ACCEPTABLE for a professional usage. Quickbooks is becoming unreliable for business usage.

Any help please????

18 Comments
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Community Champion

Cannot connect to AMEX anymore since August 2018

What version of QuickBooks are you using?

And have you called Amex to make sure your account doesn't need to be reset at their end? 

 

Every so often my bank sync will stop.  I'll disable and re enable my accounts in QBs and that usually does fix it.  But if it doesn't, I have the bank reset at their end.  So far that's always fixed it.

 

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Level 2

Cannot connect to AMEX anymore since August 2018

Hi

Quickbooks online, no version is needed. I contacted Amex and they said nothing is wrong on their end, and that a lot of Quickbooks clients are complaining (I am not the first one to call about the same issue) !!!! I have quicken and it works fine with same amex platinum cards connection.

I reset several times, and every time i get same message which is completely wrong (attached): Amex site under maintenance, try later. I can login to Amex and is not under maintenance, and as I said , I called and confirmed that the problem is not on their end. This is a connectivity issue with Quickbooks with their API not working with AMEX.

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Community Champion

Cannot connect to AMEX anymore since August 2018

Ah, gotcha...   You posted your message in the Desktop section. 

 

I just did a quick scan of the Online section and don't see a fix.  One reference to downloading the information from Amex and importing it.  There should be a dropdown box when you download to make sure you're getting a QBs compatible file.

 

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Level 2

Cannot connect to AMEX anymore since August 2018

Thanks,

I saw this solution. It is not ideal when you pay this monthly fee for Quickbooks :-(

cheers

 

 

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Community Champion

Cannot connect to AMEX anymore since August 2018

Is there a particular reason you need QBO vs just getting QB Desktop?

 

The desktop version is older, so therefore a lot more stable and more robust.  I understand some people need QBO, but the desktop version is my preference.

 

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Level 2

Cannot connect to AMEX anymore since August 2018

no real reason. but the problem exists in both desktop and on-line versions. it does not matter. i use both 

 

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Community Champion

Cannot connect to AMEX anymore since August 2018

Are you sure it's also an issue with QBD?

 

Let's see if anyone else chimes in with the same issue here in the Desktop section.  Or hopefully one of the QB staff will have some input.

 

I no longer have an Amex account, but all of my other accounts are syncing just fine with QBD.

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Level 2

Cannot connect to AMEX anymore since August 2018

yes I am sure. since my first post attachment is from QBD. i have other accounts with visa and std banking checking , it works fine. Only with AMEX :-(

 

Thank you for your support

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Level 2

Cannot connect to AMEX anymore since August 2018

additional error message 

Something/s not quite right

Unexpected token < in JSON at position 0

 

Clearly Quicken API is not compatible with AMEX import 

Highlighted
QuickBooks Team

Cannot connect to AMEX anymore since August 2018

Hello there, @abalgir.


I appreciate your efforts in trying out some steps in order to help resolve the issue. Let me share what I know about the error you encountered when connecting your AMEX account to QBO.


Currently, there is an ongoing investigation taking place and our Online banking team is diligently working to get a fix for this unusual behavior. While they’re continuing to work on solving the issue, I’d advise you to try refreshing your account again in a few hours.


As much as we’d like to provide you a workaround so you can update your bank transactions, using our WebConnect feature isn’t recommended since it’ll most likely cause duplicates after downloaded.


We’re asking for your patience and understanding while waiting for a permanent fix for this problem. In case you’ve not been added to the list of affected users, I’d suggest getting in touch with our Customer Care Team.


Please attach your case number to INV-22362 when you call them on the phone number on this article: https://community.intuit.com/articles/1145770.


We’ll keep you posted once a new update is already available. We thank you for your patience.


Let me know if there’s anything else you need. I’ll be around to help. Wishing you the best!

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Level 1

Cannot connect to AMEX anymore since August 2018

I am receiving this message when trying to link my QBO to AMEX Open account...any suggestions?

 

"Your QuickBooks account has more than 4,000 QuickBooks categories (including Account category, Customer:Job and Class). Please reduce the number of QuickBooks categories in your QuickBooks account and try again".

 

I did add some account numbers and one of the categories begins with 6000.  We only have 290 accounts though....so frustrated

Highlighted
Moderator

Cannot connect to AMEX anymore since August 2018

Thanks for reaching out to the Community, Reneecaryn.

 

I want to share what I know about the alert message you received when trying to connect AMEX with QuickBooks Online.

 

Our product development team is already gathering information about the message from your bank's website. We've received reports from other users about the same message you received.

 

Please contact our Phone Support Team for them to add you to the list of affected users. Once added, you'll be able to receive updates via Email. You can directly provide the investigation number (INV-12083)  to the support.

 

You can reach them through this link: Get help with QuickBooks Online.

 

Please remember I'm here anytime you need help concerning your AMEX account. You can reach out by leaving a comment below.

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Level 1

Cannot connect to AMEX anymore since August 2018

Has there been any resolution to this issue yet? Our AMEX stopped syncing to QBO since 11-10-18. 

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Moderator

Cannot connect to AMEX anymore since August 2018

Thanks for chiming on this thread, StephanieNPD.

 

I'm here to give you some updates about the Amex banking issue.

 

Our Engineering Team is still looking for a permanent resolution. We are asking for your patience while we're continuing to fix this.

 

If you have contacted us about this issue, you'll receive an email update from our engineers. I'll also give you an update here as soon as we have a resolution for this.

 

We appreciate your patience and feel free let me know if you need anything else. Have a good one.

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Level 2

Cannot connect to AMEX anymore since August 2018

Our American Express OPEN connections broke in mid-August, 2018 and have never worked since. Deleting/re-adding is not an option, because American Express doesn't even think we have an active OPEN connection with QBO anymore.

 

We found a workaround: if you can delete/move all the transactions to a new account, you can setup a plain, non-OPEN Amex connection.

 

Here is the hiccup: how do you move 8 years of transaction history from one account to another easily in QBO?

We can't even file our corporate income taxes due in a week thanks to this issue. The pain this major bug has caused is unspeakably egregious, as has the lack of real response from QBO. I've heard at least a dozen times "we're aware of this bug, we're working hard on it, and should have a solution in a few weeks" for the last 4 months. Don't hold your breath, it doesn't mean anything, I'm afraid.

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QuickBooks Team

Cannot connect to AMEX anymore since August 2018

Hello williama6, 

 

Thanks for bringing this matter to my attention and providing some details about how the AMEX and QBO connections affect your business. I'm here to give some insights into the issue you're having.

 

I've read your post and all the others from this thread, and I can see the impact of the banking errors and connection concerns to your business activities. Like you, we're looking forward and doing our best to fix this permanently to ensure you'll get back to business in no time.

 

Though you've already been added to our list of affected users, I'd still recommend contacting us. Our specialists can help look for other alternatives on how you can file your corporate income taxes. 

 

Please inform them there isn't a need for them to add your name to our list, you can just go on through getting data needed for the filing. Also, you'll want to grab a copy of the link for this post so you don't need to re-explain the scenario. Just highlight it from the address bar above and press CTRL+C

 

We truly appreciate your continued patience about this. Rest assured, all hands are working on resolving this as soon as possible. 

 

Don't hesitate to ping me on how the call goes. I'll be around! 

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Level 1

Cannot connect to AMEX anymore since August 2018

UPDATE:  I am now connected...no ides how...elves maybe?

Highlighted
Moderator

Cannot connect to AMEX anymore since August 2018

Thanks for sharing this information with us, Reneecaryn.

 

We're glad to know you're now connected with AMEX account. 
 

In case you run into any trouble, feel free to give us a quick call so we can take another look for you. You can reach them through this link: Get help with QuickBooks Online.

 

If there's anything else you need or questions about connecting accounts in QuickBooks, don't hesitate to let me know as I'm always here to help. Have a great day ahead.

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