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Hi there, jbuenjemia01.
Welcome to the Online Community. To get past the error, let’s review the file format of the CSV file and then make sure there are no special characters in the bank description.
When importing new files, QBSE requires either 3 or 4 columns. If an incorrectly formatted file is uploaded, the option will gray out or you’ll get an error.
Aside from that, check if the CSV doesn’t contain any of the following characters. If you happen to see one, remove it before importing the transactions.
For additional information, I’m adding a link that provides an overview of how to resolve Common errors for importing bank transactions using CSV.
Let me know if you need further assistance when working in QBSE. I’m here to help and make sure you’re taken care of. Have a great rest of the day.