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Level 1

Capital One Download Error

I can no longer download my Capital One bank transactions. This issued started 2 weeks ago. I am on Quickbooks Pro 2018 R10. When I click "Download Transactions", I get a big error box. {See photo)cap1errorquickbooksFeb2019.png

1 Comment
QuickBooks Team

Re: Capital One Download Error

This issue has been escalated to our Banking team, RoyalVendingNOLA.


We are currently working with Capital One to resolve this issue for you. In the meantime, you can reach out to us so we can add your company details to our notification list. This way, you'll receive an email update when we roll out a permanent resolution.


Here's how to get our contact number:

  1. Go to this link
  2. Select QuickBooks Desktop, and then choose your version.
  3. Click the Running Your Business in QuickBooks topic.
  4. Select the Online Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Please let me know if you need anything else.

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