Chase Bank new connection to Quickbooks

Thanks for taking the time to reach out to the Community for support, @Healthyway. I'll lay down a few steps to help you fix the error you encountered while setting up a new connection for Chase Bank into QuickBooks Online. 

Error 572 results from Oauth (an open standard for authentication) connection with Chase Bank. I've got some methods below to resolve this. 

First, we can start a manual download to update your connected bank account so you can have the latest available transactions. Here's how: 

1. Go to Banking from the left navigational pane.
2. Choose your bank.
3. Click Update.

If downloads seem slow, the issue may be on your bank's end. You'll want to sign in to your bank's website by selecting Link Account from the Banking page. Search for your bank and, copy the URL, then sign in. If you're unable to do so, there may be a major issue. You'll want to check the following: 

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank's website for any announcements about new security requirements.

Once done, you can proceed to Step 3 in this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

For future reference, check out this guide if you can't find your downloaded transactions: What to do if you can't find downloaded transactions in QuickBooks Online.

Please let me know if you need clarification about the bank connection issues in QBO. I'll be standing by for your response.

Thank You and it did work - partially. I now have two accounts that show an Update Date that is a week old even though I just updated all of the accounts, though some entries made after the update date are being recognized by QBKS Online. I tried redoing the entire connection by disabling and re-enabling the account and it worked once before I started getting the wrong update date again. Any ideas?

Hi there, @allfalkedup. I'll share some information about your issue regarding connecting Chase Bank to QuickBooks Online (QBO).

Currently, there's an ongoing investigation (INV-90456) into getting an error when connecting Chase Bank in QBO. Please be assured that our Engineering Team is dedicated to resolving this matter with a suitable solution. We want you to know that fixing this issue is a top priority for us and we are committed to seeing it through until it is completely resolved.

While we don't have an exact time when this issue will be resolved, I recommend that you contact our Phone support team to add you to the list of affected users. Once your account is linked, you'll receive an email notification when an update is available. Here's how:

1. Navigate to the Help menu and go to the Search tab.
2. Select Contact Us and enter a brief description of your concern. Example: Getting an error when connecting Chase Bank to QBO.
3. Click Continue.
4. Then, choose either Chat or Call option to connect with them.

In the meantime, you can manually import your bank transactions to QBO. For detailed steps, check out this article: Manually upload transactions into QuickBooks Online.

It's also recommended to regularly reconcile your account to ensure the balance matches your real-life bank statement. 

If you have any other concerns regarding managing your bank connection, please don't hesitate to leave a reply below. I am always here to help and ready to lend a hand. 

Just checking in here, I was able to call Quickbooks customer service and tell them I'm affected by this and they will send an email when it's resolved. I recommend others to do the same. 

As they say, the squeaky wheel gets the oil! 

I found this thread after spending 45 minutes on the phone with QB support. They gave me a different investigation number (INV-90548). I hope one of these fixes it.

Has this issue been fixed? I spent 6 hours on 7/26 and 2 hours today with the customer support team with no solution. They are saying my company file on the bank feed has bad data need to engage data service team to fix the data, it's 6 - 8 business days turn around time, how in hell any business can take 6 - 8 business days without their accounting system? totally unacceptable.