Chase connection reverted to weeks ago and now won't connect

VHarper · ‎December 06, 2018

So I've read a few of the other Chase issue discussions but none of them seem to quite match what I'm experiencing. I reconnected our chase account to QBO when I started here at my current job, I'd say mid October 2018, because previous person disconnected things because they didn't want to have separate accounts for each employee's card. Everything had run fine for the rest of October and just about all of November. In November I disconnected four of our cards as they are no longer active cards. Still everything running fine. A week or so ago suddenly the four cards are now reconnected and I have no transactions after the 16th of November. I tried checking connections and QBO says it can't connect to the bank right now try again in an hour. I get no error message, I tried clicking the link under add an account and the wheel just keeps spinning, no connection.

I have seen that there had been issues earlier this year but it seemed like they were all resolvable. Are the issues still happening? Is my issue a separate one or related to the previous issues? Do I need to call QB support?

RayR · ‎December 06, 2018

VHarper, I am having very similar issue. Cannot even check/modify connections with Chase credit card, but it was working fine until 2 weeks ago.

QBO Support, help!

HoneyLynn_G · ‎December 06, 2018

Hi there, @VHarper and @RayR.

Thank you for providing the complete details about what's happening on your Chase connection. I can share some information about why you're unable to connect your bank with QBO.

Currently, there's an open investigation about Chase transactions not coming over (INV-22427). Our engineers are currently working for an immediate fix.

While waiting for the resolution, we'll need to add you to our notification list. I suggest getting in touch with our QuickBooks Online Support Team so we can get your company set up for email updates.

Please refer to this link to get their updated contact details: QBO Phone Support.

Thanks for your understanding and patience. And of course, I’m here to help you if you have other concerns about QuickBooks. Just add a comment below.

RayR · ‎December 06, 2018

thank you, @HoneyLynn_G.

I am on the line with Support now and they are adding me to the ticket updates. is there an ETA on the restoration of the Chase to QB connection? We cannot balance our books without this.

Thank you.

HoneyLynn_G · ‎December 06, 2018

Hello there, @RayR.

Thank you for looping back and calling our phone support. I can share some more information about the Chase connection problem.

There’s no definite time frame as to when the error will be resolved, rest assured we’ll keep you posted once there’s an update to the issue.

I'll also get back to you personally once I get an update. Thank you for understanding.

Davison Bookkeeping · ‎January 30, 2019

Is there an answer to the Chase Connection problem? I too can not download any transactions since 12/16/18 and it is becoming a problem. QuickBooks 2016 and QuickBooks 2018

Anonymous · ‎January 30, 2019

Hello, Davison Bookkeeping.

Upon checking the updates, our developers are dealing with an ongoing investigation about this issue. You can get in touch with our phone support team so they can list your details as one of the affected users. Through this, you’ll be able to get notifications once there updates.

Here’s how to reach them:

Visit this link: https://help.quickbooks.intuit.com/en_US/contact
Choose QuickBooks Online
Select any main and subtopic.
Scroll down and click the Get Phone number tab.

For now, you can manually enter your bank transactions into QuickBooks Desktop.

Please let us know if you need anything else or you have further questions.

Al Mokha · ‎May 17, 2019

The solution for me was turning off my VPN.

Topics

Training

Community

Resources

Chase connection reverted to weeks ago and now won't connect