Chase Ink credit card sub-account transactions don't get auto-updated, even though I configured that they do during the connection setup. Is this working for anyone?

Hi lendvai,

We've received reports that other Chase credit cards users don't get updates in QuickBooks. In this connection, I'd encourage you to contact our phone or chat support, so they can get your contact details and add it to the notification list. That way, you will get an update once this is fixed.

1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Online.
3. Select Running your business in QuickBooks.
4. Choose Banking.
5. Scroll down and click on Get Phone Number or Start a Message.

We appreciate your understanding while we take care of this.

Has this been resolved yet? I'm facing the same problem. The parent account will download fine but not the sub-account.

Has this been resolved yet? I'm facing the same problem. The parent account downloads just fine but nothing for the sub-account.

Thank you for joining us here in the Community, @pirahna34.

I'm here to provide some updates about the Chase sub-account in QuickBooks Online (QBO). I've checked the reports, and it is already resolved. The given workaround is to manually update the accounts to sync the transactions. 

The first thing you'll need to do is log in to your bank website to confirm if the new transactions are posted in your bank account. Since the transactions downloaded to QBO is dependent on the data provided by your financial institution.

Once done, you'll need to manually update your sub-account to bring in the transactions to QBO. 

Here's how: 

1. Go to the Banking tab on the left navigation bar.
2. Click Banking. 
3. Hit Update.

You can use this article for the detailed guide: How to manually update bank accounts.

Please, check out this article about resolving online banking issues for your reference: Fix online banking errors in QuickBooks Online.

Please let me know if you need anything else. I'll be here to help you some more.

This doesnt work for me - what else do I need to do.  The sub account has the MOST transactions its very frustrating!!

Hi there, LKRAMER.

Thank you for visiting the QuickBooks Community. I understand that things have been challenging for you with Chase credit card sub-account transactions in QuickBooks that haven't been updated. Please know that we aim to deliver customer satisfaction at all times and fix an issue as soon as possible. With this, may ask for additional information on how you set up your bank in QBO or a specific error that you're encountered on your end? I appreciate any further details so I can present an accurate solution.

For now, I'm adding this artilcle to see different steps that you can perform to get the latest transactions from your bank and credit card accounts: Download the most recent bank and credit card transactions in QuickBooks Online.

Don't hesitate to click the Reply button below and add extra details about your concern, LKRAMER. I'm always around to help. Have a great day!