Your proactive approach to solving this problem is admirable, Salessio. I’m ready to assist you in exploring the underlying reasons for the check image issue.
QuickBooks Online (QBO) relies on your bank's services to seamlessly send check images when downloading transactions. Verifying that Wells Fargo and TD Bank are functioning is crucial in identifying the root cause of this problem. I suggest communicating with your bank and your client to check for any internal issues or changes in service that could affect the availability of the check images.
If everything is functioning on their end, I recommend contacting our dedicated support team for a deeper investigation. They have the expertise and tools to diagnose the problem of the check images in your QBO.
To proceed, here's how
1. Access the Help menu at the upper right corner of your QBO dashboard.
2. Type Contact Support in the search tab and press enter.
3. Select Contact Us at the bottom of the screen.
4. In the Ask about something else section, enter the issue.
5. Hit on Continue and choose a way to connect with us.
Alternatively, you can contact our support team using the phone number in the Can't get signed in? section of this article: QuickBooks Online Support.
Our customer service hours for Plus, Essentials, and Simple Start are from 6 AM to 6 PM PT on Weekdays and Saturdays from 6 AM to 3 PM PT. Advanced support is available any time, any day.
Additionally, I want to highlight these resources that can assist with your bank transactions in QBO to ensure thorough financial management:
You can always rely on us for prompt support throughout your journey. We encourage you to utilize the Reply button below if you have further questions about your check images in QBO or have any other inquiries related to the program.
