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dnoblett
Level 1

Citizen Bank Credit Card not syncing

Citizens Bank Credit Card
http://citizensbank.rbsnb.com/manageyouraccount.html
[removed]

 

The Citizens Bank Credit Card site is down for maintenance.

Try connecting again in a few hours. (105)

 

This has been an issue for several weeks now, I can log into their website with no problems and can download a report.qfx file and then import it into quickbooks, but the connection fails.

8 Comments 8
KhimG
QuickBooks Team

Citizen Bank Credit Card not syncing

Hi there, dnoblett.


I appreciate you sharing with us the steps you’ve taken to get the most updated banking transactions in QuickBooks Online. Let me share some information about the error you encountered.  


The error “The Citizens Bank Credit Card site is down for maintenance. Try connecting again in a few hours. (105)” is a known issue when connecting with QuickBooks Online. Our product team is diligently working with your bank to get a fix on this unexpected behavior as early as possible.


While they’re continuing to work on solving the issue, you can manually bring in transactions using our WebConnect feature. Here’s how:
1.    Download your transactions from your bank’s website.
2.    Login to your QuickBooks Online account.
3.    Click Banking on the left menu.
4.    Choose Banking at the top then click File Upload. If you’ve never connected an account, select Upload transactions manually at the bottom of the screen.
5.    Select Browse to find and select the file to upload.
6.    Select Open and then click Next.
7.    Follow the on-screen instructions to complete the process.
8.    Select Let’s go! (or Finish) to return to the Banking page and begin reviewing your bank transactions and accept them into QuickBooks Online.


For more information, you can check out this article about WebConnect: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/How-to-upload-more-than-90-days-of-ba....


In the meantime, I’d also suggest reaching out to our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation.


You can find our phone support updated number through this link: https://community.intuit.com/articles/1145770.


Thank you for your patience and understanding. Feel free to reach out to me if you need anything else. I’m always here to help.

EcoFloor
Level 1

Citizen Bank Credit Card not syncing

This is still happening months later.  Has a resolution been posted?

RaymondJayO
Moderator

Citizen Bank Credit Card not syncing

Thanks for joining this thread, @EcoFloor

 

Yes, there's a resolution you can perform to help download your missing transactions from Citizen Bank to QuickBooks Online (QBO). You can manually update your bank account to help fix banking error 105. Here's how: 

 

  1. Go to Banking at the left menu. 
  2. Choose the account. 
  3. Click Update
  4. If prompted, enter your Multi-Factor Authentication (MFA) credentials.
  5. Select Continue update.
  6. If you still can’t connect, please wait 2 or 3 hours and try again.

If you're receiving other errors, you can check out this useful article to fix them: Fix Online Banking Errors

 

Please update me how it goes on your end,  @EcoFloor. I want to make sure this online banking issue will be taken care of so you're always welcome to click the Reply button below. Rest assured, the Community will have your back. Take care always!

viprides
Level 1

Citizen Bank Credit Card not syncing

my citizen accounts had been updating with no issue all year 2019.  However ive been trying the last two days with no luck.  I received a message saying the team was working on it and would message me once it was fixed.  then they messaged me saying it was fixed however when i tried it the problem still exists.  now im getting the code 105 but nothing about the team working to fix it.  Can you please create a work ticket for the team to get me synced up.  Gotta get them taxes ready.  

 

ps my huntington account is updated just perfectly

 

Thank you

BettyJaneB
QuickBooks Team

Citizen Bank Credit Card not syncing

Hello there, @viprides.

 

The error 105 means that QuickBooks Online is unable to connect with your financial institution's website at the moment. This error can be usually fixed by running a manual update.

 

To do that:

  1. Click on Banking at the left pane. 
  2. Select the account. 
  3. Hit Update
  4. If prompted, enter your Multi-Factor Authentication (MFA) credentials.
  5. Press Continue update.

If the problem continues after 72 hours, I suggest contacting our Customer Care Team. They have the tools like the remote-viewing session that can help verify the root cause of this issue and can open an investigation ticket if necessary.

 

To reach them:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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You may also visit this link that contains troubleshooting steps about fixing online banking errors in QuickBooks Online for reference.

 

I'm always up for further assistance, viprides. Just let me know if there's anything else you need. Have a good one!

cinda1212
Level 1

Citizen Bank Credit Card not syncing

I've had nothing but problems with connecting my Citizens bank accounts for years.  It'll work once in a while... then not at all, even though my login and password haven't changed.  Citizens Bank has no answer, says it's QB's fault.  Super frustrating!  Please help!

LollyNino_C
QuickBooks Team

Citizen Bank Credit Card not syncing

Hello there, @cinda1212

 

Thank you for raising your banking concern here with us on the Community page. I can share with you some information about the connection between Citizens Bank in QuickBooks Online. 

 

There are no reported cases about Citizens bank that takes longer to sync transactions to QuickBooks. Usually, manually updating your bank account refreshes the connection and allows the system to get the latest available transactions. 

 

Here's how:

 

  1. Go to the Banking tab at the left pane.
  2. Select Banking, then Update.
  3. If asked, enter your Multi-Factor Authentication (MFA). Then select Continue update

 

If you happen to see issues or errors, you can follow the next instructions provided from this article to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online

 

Let me know if there's anything else I can help you with with QuickBooks. I'll be around until we fix the connection between Citizens Bank and QuickBooks. 

Fiat Lux - ASIA
Level 15

Citizen Bank Credit Card not syncing

@cinda1212 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

 

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