We are running QB Premier Non-profit. A few years ago we were given a $50.00 gift card to use for our organization. Unfortunately, the gift card was lost, and there remains a balance of $13.26 on the card. We have been carrying a balance of $13.26 on our book, and our taxes ever since.
It was set up as a Bank type account. The $50.00 was entered as a donation, then deposited into the gift card.
I contacted QB tech support, and he told me to simply make the account inactive. That simply doesn't make the account visible. The account still remains.
I am trying to figure out how to eliminate the balance on the gift card - once and for all - since we no longer have the card.