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ckrug
Level 1

Connect to PayPal app stopped working in the middle of May 2021. Does anyone know how to fix?

This happened once before in February 2020, too. I ended up disconnecting, but could not reconnect to the same "PayPal Bank" account in the chart of accounts. I had to start a PayPal Bank 2 and transfer the balance. Do I now have to disconnect and reconnect to a PayPal Bank 3 and again transfer the balance? This seems wrong!

Solved
Best answer June 01, 2021

Best Answers
Angelyn_T
QuickBooks Team

Connect to PayPal app stopped working in the middle of May 2021. Does anyone know how to fix?

Hi, @ckrug.

 

You don't need to connect your third PayPal Bank account to QuickBooks. As long as your PayPal Bank 2 or 1 is not connected to a QuickBooks account, you should be able to connect it again. For the time being, using a master or company admin access in QuickBooks when performing the process. 

 

Also, please make sure to use the correct PayPal admin credentials to reconnect your account. Using the login information of an authorized user only will not allow you to connect to the account. 

 

If you're getting errors, can you share the message here on this thread? This way, I can gather enough resources and check for possible investigations. You can also connect with our Support Team for further assistance. A live representative can access your account securely and resolve your issue as quickly as possible.

 

To contact support:

 

  1. Log in to your QuickBooks Online (QBO) company.
  2. Go to the Help menu.
  3. Select either of these tabs to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still choose to Talk to a human.
    • Search: Search the QBO knowledge base directly, or select Contact Us and choose a way to connect with a representative.

 

Alternatively, you can use other options on how you can connect your PayPal to QuickBooks. For more information, you can check out this article: Differences between Connect to PayPal app, Sync with PayPal app, and PayPal Bank Feeds.

 

Once your bank is up and running, here's how you can categorize your downloaded transactions.

 

Please let me know how else I can help you with QuickBooks and PayPal connections. I'm always here to help. Have a good one!

View solution in original post

1 Comment 1
Angelyn_T
QuickBooks Team

Connect to PayPal app stopped working in the middle of May 2021. Does anyone know how to fix?

Hi, @ckrug.

 

You don't need to connect your third PayPal Bank account to QuickBooks. As long as your PayPal Bank 2 or 1 is not connected to a QuickBooks account, you should be able to connect it again. For the time being, using a master or company admin access in QuickBooks when performing the process. 

 

Also, please make sure to use the correct PayPal admin credentials to reconnect your account. Using the login information of an authorized user only will not allow you to connect to the account. 

 

If you're getting errors, can you share the message here on this thread? This way, I can gather enough resources and check for possible investigations. You can also connect with our Support Team for further assistance. A live representative can access your account securely and resolve your issue as quickly as possible.

 

To contact support:

 

  1. Log in to your QuickBooks Online (QBO) company.
  2. Go to the Help menu.
  3. Select either of these tabs to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still choose to Talk to a human.
    • Search: Search the QBO knowledge base directly, or select Contact Us and choose a way to connect with a representative.

 

Alternatively, you can use other options on how you can connect your PayPal to QuickBooks. For more information, you can check out this article: Differences between Connect to PayPal app, Sync with PayPal app, and PayPal Bank Feeds.

 

Once your bank is up and running, here's how you can categorize your downloaded transactions.

 

Please let me know how else I can help you with QuickBooks and PayPal connections. I'm always here to help. Have a good one!

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