Connecting an Additional Credit Card

MariaK27 · ‎January 07, 2025

My client added two new credit cards to her Chase parent account. I added the sub accounts in QBO and asked her to link the account.

When she attempted to link, she received an error message showing that all of the credit cards are connected (she sent me a screen shot which shows all accounts with the last 4 of their cards).

I'm not getting any transactions from either of the two new cards - there are a few showing on the statement.

How should I proceed?

Thanks!

JorgetteG · ‎January 07, 2025

Thank you for providing additional information about the connection issue with the new credit card subaccount linked to the Chase Parent account. I appreciate the steps you've taken, and I want to explain the process in detail to help you manage your finances effectively, MariaK27.

First, it's essential to understand how your bank downloads transactions.

If your bank downloads transactions into a single account, the recommended approach is to connect only that parent account. Doing this will consolidate all transactions in one location.

On the other hand, if your bank provides downloads for individual subaccounts, it is advisable to connect each subaccount directly to QBO. This method will ensure transactions are accurately recorded in their respective subaccounts, maintaining proper categorization and organization.

Once you have confirmed how your bank handles downloaded transactions, let me show you how to disconnect the account:

Go to the Transactions menu, Bank Transactions, and select the Chase account.
Click the pencil icon to edit the account, then choose Edit account info.
In the account window, select Disconnect this account on save at the bottom and confirm by saving and closing the window.

After disconnecting the accounts, you can start reconnecting them in QuickBooks Online. Here’s a helpful article that outlines the process: Connect bank and credit card accounts.

Additionally, you can focus on reconciling the parent account, as all transactions will automatically consolidate into it. This approach simplifies your process and ensures accuracy.

Furthermore, you may want to explore QuickBooks Live Bookkeeping to streamline your accounting processes, ensure accuracy in your financial records, and provide expert support, allowing you to focus more on growing your business.

Your diligence in maintaining accurate financial records is essential, and we’re committed to supporting you every step of the way. Feel free to reach out if you have further questions or require additional assistance.

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Clark_B · ‎January 07, 2025

Good day, @MariaK27. Retrieving transactions from your two new cards is simple. I'll provide information to help you resolve the issue of missing transactions.

First, the error message arises because you can't connect both a parent account and its subaccounts simultaneously. Attempting to do so will result in a notification that the account is already connected. To resolve it, you'll have to check how your bank delivers the downloaded transactions. If the transactions are downloaded to a single account, connect only the parent account. If transactions are downloaded to individual accounts, connect the subaccounts instead.

Additionally, after verifying with your bank that transactions will be downloaded to the sub-accounts, you can disconnect your parent account and connect the sub-accounts to QBO.

For more detailed information, check this article: About bank or credit card subaccount setup.

After downloading your entries successfully, you can start categorizing and matching them. When you're ready, you can do your regular bank reconciliation so they always match your bank and credit card statements.

Furthermore, I recommend considering using Intuit's QuickBooks Live Expert Assisted service. It connects you with an accounting professional for in-depth help with transaction categorization and accounting processes.

If you require additional help with retrieving your card transactions, @MariaK27, simply click Reply and mention me. I’m here to support you in any way needed.

MariaK27 · ‎January 07, 2025

Good Morning Clark_B,

Thank you very much for your email - I appreciate your help.

When my client goes to connect her bank account, the it shows that all accounts, including the credit cards, are already connected. The account numbers listed match her numbers correctly.

I have selected the Update button several times, but the newly added cards do not appear as an additional box/account at the top of the transactions screens.

Nor do the missing transactions appear in the Parent credit card account, which IS shown at the top of the transactions screen.

I'm willing and able to manually add this month's transactions so I can reconcile the account but would really like to connect these two additional cards for the future.

I was wondering if disconnecting/reconnecting the bank feed would be an option? I have all transactions available categorized for 2024.

Thanks for your help!

Maria

JorgetteG · ‎January 07, 2025

Thank you for providing additional information about the connection issue with the new credit card subaccount linked to the Chase Parent account. I appreciate the steps you've taken, and I want to explain the process in detail to help you manage your finances effectively, MariaK27.

First, it's essential to understand how your bank downloads transactions.

If your bank downloads transactions into a single account, the recommended approach is to connect only that parent account. Doing this will consolidate all transactions in one location.

On the other hand, if your bank provides downloads for individual subaccounts, it is advisable to connect each subaccount directly to QBO. This method will ensure transactions are accurately recorded in their respective subaccounts, maintaining proper categorization and organization.

Once you have confirmed how your bank handles downloaded transactions, let me show you how to disconnect the account:

Go to the Transactions menu, Bank Transactions, and select the Chase account.
Click the pencil icon to edit the account, then choose Edit account info.
In the account window, select Disconnect this account on save at the bottom and confirm by saving and closing the window.

After disconnecting the accounts, you can start reconnecting them in QuickBooks Online. Here’s a helpful article that outlines the process: Connect bank and credit card accounts.

Additionally, you can focus on reconciling the parent account, as all transactions will automatically consolidate into it. This approach simplifies your process and ensures accuracy.

Furthermore, you may want to explore QuickBooks Live Bookkeeping to streamline your accounting processes, ensure accuracy in your financial records, and provide expert support, allowing you to focus more on growing your business.

Your diligence in maintaining accurate financial records is essential, and we’re committed to supporting you every step of the way. Feel free to reach out if you have further questions or require additional assistance.

MariaK27 · ‎January 07, 2025

Hi Jorgette G.

Thank you very much for your help - I disconnected the credit card and the client was able to connect the two sub cards easily. She ended up reconnecting the parent card as a 'new' account.

I appreciate your detailed answer.

Maria

RheaMaeH · ‎January 07, 2025

You're very welcome, MariaK27.

I'm delighted to hear that my colleague's solution was helpful and successfully resolved the issue with the credit card connections. It's great to know your client managed to connect the two sub-cards and reconnect the parent card as a new account.

Your positive feedback motivates us to continue providing effective solutions for any concerns you may have.

To further enhance your financial management practices, I recommend implementing a regular account reconciliation process. This crucial procedure ensures your internal records consistently align with your bank and credit card statements, thereby maintaining the accuracy and integrity of your financial data.

Rest assured, our team remains committed to providing exceptional support for all your QuickBooks-related needs. Please do not hesitate to reach out if you require further assistance or have additional questions.

Once again, thank you for taking the time to share your experience. We value your trust in our services and look forward to continuing to meet your accounting software needs.

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