I understand getting back and forth is challenging, @SoA20020. I'm here to ensure you'll get the assistance you need to connect your PayPal account to QuickBooks Online (QBO).
First, let's verify you've already disconnected your PayPal to ensure there's no existing account in the program. Once done, proceed to reconnect.
Additionally, bank connectivity issues like this are caused by a corrupted cache stored in your browser. Let's isolate the problem by logging into another compatible window or an incognito browser. Here are some of the keyboard shortcuts you may utilize:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
If the issue persists, I recommend reaching out to our customer service to look into this issue further. I understand you've already contacted them. However, we'll need to get in touch again so they can raise an investigation if necessary. To do that:
- Go to the Help icon and choose the Search tab.
- Select Contact Us.
- Describe your concern and select Continue.
- Choose between Chat with us and Have us call you.
Moreover, it's recommended to reconcile your accounts regularly to ensure they align with your bank statements. Doing so guarantees that your books are accurately balanced.
We are grateful for your continued patience as we work towards a resolution, SoA20020. Let me know in the comments below whenever you have additional queries about linking your PayPal account to QBO. The Community is here to address your concerns. Take care.
