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JM814
Level 1

Credit Card Deposits for Merchant Account being held, not 1 transcation but all HELP

I really would like to understand what is going on.  We as sellers expect that once the card gives the approval code that we are safe to mail out the product to the customer. The fact that the funds from all of our transactions are being held is a scary scenario.  I have read for 2hours about other users having the same issue and it terrifies me at the level of customer service I will get tomorrow when I call into the Merchant Center when its open, or should I say the lack there off from every review that I have been reading. I have been in business 13yrs, and have never had anything like this happen before. Below is the email I got, about an hour after customer service was closed.  This is crazy, as now I am terrified at accepting credit cards during the largest sales week in the US.  Please Help Me Support!

 

We saw some transactions we need to check out before sending your latest deposit to your bank. If everything looks good, we’ll send your deposit by the next business day.

What we’re reviewing

Batch total
$XXXXXX

Date
Nov 24, 2020

What you need to do

Just hang tight. There’s no need to call us. One of our QuickBooks team members is looking this over right now.

If we need more info, we’ll email you within one business day. And we’ll tell you the best place to call if you have any questions.

In the meantime, you can check out your Merchant Service Center to see this transaction. Visit the Merchant Service Center

Thanks. The QuickBooks Team

1 Comment 1
WDNburgh
Level 1

Credit Card Deposits for Merchant Account being held, not 1 transcation but all HELP

I just had the same thing happen. Been doing business monthly with this customer so it's not a new transaction. The card cleared. For this month only, I changed the recurring amount upward. Not anywhere near transaction limits. Did you get a resolution or feedback on what was happening?

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