Credit card payments processed are all declined

Good Afternoon, @evelazquez. 

Let's work together and tackle this problem so that you're able to get back to running your business. Trying a few basic troubleshooting steps can help resolve the error, "The charge was declined because the amount was invalid" in your QuickBooks Online (QBO) account. 

To give you the best answer to your question, are you receiving this message when trying to process a refund receipt? If the steps below don't help fix the issue, please provide me with this information so that I can determine the best solution for your business. 

Using a private browser or incognito window to help eliminate any error that can be occurring in the system. Here's how depending on your session: 

• Google Chrome: Ctrl + Shift + N
• Internet Explorer/Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If this works, go back to your regular session and clear your browser's history. If it doesn't work, then I recommend trying a different supported browser. You can also check out using our QuickBooks Online Desktop App. 

After doing these steps, the message shouldn't show in your account. Let me know if this helps. I want to ensure that you're able to get back to running your business. I'll be back around shortly. 

Tried going incognito and triesed using edge brwoser and chrome browser.  Nothing worked 

None of those options worked

Hello there, @evelazquez.

I'm here to help you get through this error. Allow me to share more details about why this happens.

Multiple factors may occur why you're receiving that message, one of those is including the dollar sign the same as you've mentioned in the primary post. Other reasons are stated below:

1. The transaction amount may be too high for the card. 
2. The amount you attempted to process was either already refunded to the cardholder , or it is more than the original sale amount.
3. A non-credit card type number is entered into a merchant service account:

• EBT (Electronic Benefits Transfer)Debit only cards
• Gift cards or gift certificate cards
• Any other type of card that has the appearance of a credit card but is not actually a credit card
• Travelers Check cards
• International cards that aren't configured for United States Denominations (USD)

If no scenario is applicable for you, I'd recommend contacting our Payments Support Team. They have the tools to verify your account and check further what has caused the error.

To know more details about this error, check out this article: Error: Invalid Amount.

You may consider visiting our reference page to check out any similar articles for your future tasks: Help Articles.

Feel free to tag my name in the comment section if you have other concerns. I'd be happy to help you further. Take care.

NOne apply. I have reached to your team and they are lost too.   We did a Glance session and nothing.  

This isn't the kind of experience we want you to have when processing credit card payments in QuickBooks Online (QBO), @evelazquez.

Our top priority here in the Community is the security of your account. There's a need to further investigate the cause you're unable to process credit card payments. With this, I'd recommend contacting our Merchant Services team (QuickBooks Online with Payments & Merchant Service Center section). They have all the necessary tools to check your account and guide you with a fix. They're available from Monday to Friday, 6:00 AM to 6:00 PM PT to handle your concerns.

In the meantime, I'm adding this article that answers the most frequently asked questions about QuickBooks Payments: FAQs. It includes topics about funding status, payment processing, and e-invoices to name a few.

Please know that you're welcome to comment below if you have other concerns or follow-up inquiries about processing credit card payments in QuickBooks. I'm just around to help. Take care always.

please help

@evelazquez 

Utilize MP to isolate the issue. If you are able to accept CC payment thru MP, there is something wrong with your QuickBooks Payment account.

https:// melio.grsm.io/quickbooks