Credit Card Reconciliation

I'm here to help you get you back in working order, INTRAD.

Thanks for sharing the detailed process you've done during the reconciliation. 

Let's perform a special reconciliation to resolve the issue. I'll guide you how:

1. Go to the Banking menu and then select Reconcile.
2. Choose the credit card account with the transactions you need to reconcile.
3. In the Date of Statement field, enter the date for an "off-cycle reconciliation." This date can be any date between your last reconciliation and the next scheduled one.
4. From the Ending Balance field, enter the balance of your last successful reconciliation. 
5. Select Continue.
6. On the Reconcile window, check off the transactions you are fixing and re-reconciling.
7. Make sure the Difference field shows $0.00.
8. When everything looks good, select Reconcile Now.

Once done, QuickBooks will ask if you want to create a Payment Check or Create a Bill to Pay Later.

1. Select Create a Bill to Pay later.
2. If you need to, print your Reconciliation Report for your records.
3. After you print the report, a bill appears on the screen. The bill amount will be the balance you just reconciled.
4. Select Clear. This removes all info from the bill.
5. Close the bill.

This balances the account. QuickBooks won't create a bill so your credit card balance isn't affected.

I'd recommend consulting an accountant to guide you with the process.

I've also included these articles that'll help you resolve common errors when reconciling an account:

• QuickBooks Doesn't Match your Bank Statements at the End of Reconciliation
• Fix Beginning Balance Issues in QuickBooks Desktop
• Learn the Reconcile Workflow in QuickBooks

Additionally, to keep your downloaded bank feed transactions in QuickBooks are accurate, please ensure to add and match them.

I'll be around if there's anything that I can help with your reconciliation. Please add the details in the comment section.

Hi INTRAD,

Hope you’re doing great. I wanted to see how everything about fixing your credit card reconciliation. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Hi CharleneMae

Thanks for your response.  I'm still having difficulty. I've included your solution below and added my comment in red.  

1. Go to the Banking menu and then select Reconcile.
2. Choose the credit card account with the transactions you need to reconcile.
3. In the Date of Statement field, enter the date for an "off-cycle reconciliation." This date can be any date between your last reconciliation and the next scheduled one.
4. From the Ending Balance field, enter the balance of your last successful reconciliation. 
5. Select Continue.
6. On the Reconcile window, check off the transactions you are fixing and re-reconciling.  Even though the transactions in question show as New Transactions in the Reconciliation Report ending Dec 28, 2019 (refer to reconciliation report image previous posted) they do not appear  as uncleared in the register.   (refer to acct register image previously posted)   Therefore these charges do not show up when reconciling any period after the Dec 28, 2019.  
7. Make sure the Difference field shows $0.00.
8. When everything looks good, select Reconcile Now.

Good morning, @INTRAD. 

Thanks for reaching back out to the Community. I appreciate the added information that you provided us. 

Since you're still having issues with the reconcile, I suggest contacting our Customer Support Team. They'll be able to use a screen share to help walk you through some additional steps to resolve this problem. Here's how: 

1. Go to the Help menu. 
2. Click the QuickBooks Desktop Help option. 
3. Press the Contact Us hyperlink. 
4. Give a brief description of the problem and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

That's all there is to it! 

Let me know how it goes. It's my priority that you're able to get back on track. Should you need any further assistance, feel free to ask. Have a nice day!