Credit card wont connect

I am having the same issue. Can anyone from QB help?

Hi there, @Hilljoa .and @kbush24.

Thank you for reaching out to the Community. Let me share some insights on the error you've encountered. 

Upon checking it here on my end, the Elan Financial Credit Card isn't available right now. Their website may be undergoing maintenance or having service issues. The online bank connection to QuickBooks. I recommend contacting them to address your concerns properly.

In the meantime, let's do a workaround to manually upload the file.

Here's how : 

1. Sign in to your bank or credit card's website.
   
2. Follow your bank's instructions for you to download CSV files of your transactions to your computer. Every financial institution has different steps.
3. Check the date range for the download. It should be at least one day before the date of your oldest transaction.
4. Download your transactions. Save the file somewhere you can easily find it, like your computer's desktop.

For more detailed steps, please refer to this article : Manually upload transactions 

In addition, these articles could be of interest to you:

• Reconcile an account in QuickBooks Online.
• Categorize online bank transactions.

Keep me posted on how things go on your end. I'll be around to provide further assistance with your banking concerns.

Mine is with Cardmember Services. The card has been connected for over a year, now QBO is saying it cannot connect to Cardmember Services.

Welcome to the Community, @kbush24 

Currently, we have an ongoing investigation about being unable to connect Cardmember Services to QuickBooks Online. Rest assured that our engineers are doing their best to fix it as soon as possible.

I recommend you contacting our Customer Care Support so you'll be notified once it's been resolved.

Here's how : 

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a Callback.

Meanwhile, you can download an updated list of your transactions from your bank's website. Then, upload them to QuickBooks using a CSV file. After that, you can categorize them in the For Review tab.

For more detailed steps, please refer to this article: QuickBooks Online Support.

In addition, this article could be of interest to you when creating future recurring payments: Create a recurring transaction in QuickBooks Online.

If there's anything else that I can help you with, please do not hesitate to reach out.

Same issue with QBDT accountant.

Let me help you sort out this issue, dso0216.

You'll have to make sure that you don't have any pending alerts or notifications on your banking page that you need to acknowledge. If you don't have one, you can reach out to your bank and ask for the correct bank or credit card URL so you can successfully connect Elan Financial credit card account in QuickBooks Desktop.

In the meantime, you can download a file (.QBO) with your company's transactions from your bank to keep up with the latest transactions. Then you import that file to QuickBooks to add those transactions to your accounts.
 

If your bank offers Web Connect:

1. From Banking, select Bank Feeds, then Import Web Connect Files.
2. Select the .QBO file you saved, then select Open.
3. When asked to select your bank account:
   • Use a QuickBooks account that exists if the account you're importing transactions into is already set up in QuickBooks.
   • Create a new QuickBooks account if the account you're importing transactions into isn't in QuickBooks yet. Learn how to create an account.
4. Click Continue. You'll see a dialog box telling you that the data has been successfully read into QuickBooks. Then OK.
5. Go to the Bank Feeds Center to review your transactions.

Furthermore, learn how you can fix some of the bank feed errors in QuickBooks Desktop if you're getting one. To know more, check out this article: Fix OL and OLSU Bank Feeds Errors In QuickBooks Desktop.

You can always let me know if you have any questions when connecting bank. The Community is always here to help 24/7.