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When I export a .qbo file from citizens account. I am unable to import it in quickbooks. Quickbooks doesn't let me select the bank account on step 2
Try opening your QBO account on any private/incognito browser.
I'll share information about importing files in QuickBooks Online (QBO), Philip.
To begin with, please make sure that you've already added your bank account to QuickBooks so you can proceed with importing files from your bank.
However, if you have already added a bank account to your QBO account, we need to ensure that you don't import the data into a subaccount, as this is a current limitation.
Moving forward, here's how to manually add your bank transactions:
To learn more about this, refer to this article to manually upload transactions from your bank or credit card: Manually upload transactions into QuickBooks Online.
Additionally, visit this link to learn how to categorize transactions uploaded to QuickBooks Online: Categorize online bank transactions in QuickBooks Online.
If you have other queries about importing files or any other QBO-related matter, please don't hesitate to reply to this thread. Have a great day.
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