Deposit from bank after investigation

I'm happy you came here for support, the_tile_setters.

You'll want to make a deposit to record the refunded amount from your internet provided which was credited by your bank.

If you're unsure as to which account to use when making a deposit, I suggest consulting your accountant for expert advice. You can also find an account by clicking on this link: Find an accountant.

Here's how:

1. On the Homepage, select Record Deposits / Make Deposits.
2. In the Payments to Deposit window, select the payments you want to combine. Then select OK.
3. In the Make Deposits window, select the account you want to put the deposit into from the Deposit to dropdown.
4. Check the deposit total. Make sure the account and selected payments match the deposit slip from your bank. 
5. Enter the date you made the deposit at your bank. Add a memo as needed.
6. Click Save & Close.

For more information about recording deposits, you can visit this article: Record and make bank deposits in QuickBooks Desktop.

To review the deposits made, you can run the Deposit Detail Report. Follow the steps below:

1. Go to Reports.
2. Choose Banking.
3. Select Deposit Detail.
   

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead.