I'm happy you came here for support, the_tile_setters.
You'll want to make a deposit to record the refunded amount from your internet provided which was credited by your bank.
If you're unsure as to which account to use when making a deposit, I suggest consulting your accountant for expert advice. You can also find an account by clicking on this link: Find an accountant.
Here's how:
- On the Homepage, select Record Deposits / Make Deposits.
- In the Payments to Deposit window, select the payments you want to combine. Then select OK.
- In the Make Deposits window, select the account you want to put the deposit into from the Deposit to dropdown.
- Check the deposit total. Make sure the account and selected payments match the deposit slip from your bank.
- Enter the date you made the deposit at your bank. Add a memo as needed.
- Click Save & Close.
For more information about recording deposits, you can visit this article: Record and make bank deposits in QuickBooks Desktop.
To review the deposits made, you can run the Deposit Detail Report. Follow the steps below:
- Go to Reports.
- Choose Banking.
- Select Deposit Detail.

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead.