We received an invoice from a customer on November 4th. A week later, the transaction had finally processed. The following week, we still had not received our funds, so we checked the status of our deposit. It said our funds were being withheld by QuickBooks. We never received an email or any form of communication about this, so we contacted support. Support was unable to assist us. By the end of that week, we finally had a case opened in the Resolution Center, to which we immediately submitted our documents. After another two weeks, we still have not received any sort of update from our case, although it is no longer appearing in the Resolution Center. We've contacted support via phone north of 10 times, chat about 14 times, and have still yet to receive any tangible form of assistance or communication as to what the update on the status of our funds is.
Today, December 2nd, we went in to try and refund the invoice to our customer so we could receive payment on a different platform and close our account, and QuickBooks won't even let us do that. We've contact support five times today alone and have yet to receive any help.
Is there a different phone number that we can use to contact support that can actually help or a process/solution that we are missing here?
