This happened with me.  I hadn't realized that ALL payments for the last month were being held.  The support I just finished told me there was no documentation as to why they were held, and I also received NO email about this issue.  It's hard to explain they ALL payments from all clients for invoices sent from QBO are held for no reason.

I am beyond frustrated! My deposit was pending. I uploaded documents which I think are ridiculous (phone bills?!?) and now my deposit is on hold. I've gone through support over and over and I get a different response each and every time. They all conclude with give it 2 more business days. We are a small company and 2 business days is critical. This feels like a total ponzi scheme. 

I switched banks and did the two deposit inputs. I have called almost every day and they say they can’t help and that they do not have a number for that department. Holding close to 9 thousand dollars. I was told tomorrow the funds would be released. That was three times now. Tomorrow has come and gone and still nothing. Ridiculous 

Hi there, Thecanman. Payment holds can be a deal-breaker when it comes to managing your customer payments. I want to make sure you'll be guided to the right support.

I'd like to check this for you and get it taken care of myself. However, as much as I would like to get this handled directly, bank-related concerns require pulling up your account information, which I am unable to do in this public forum.

There are things that we will need to figure out why it is happening on your end. With that, I would recommend contacting our payment support again as they take charge of handling this kind of situation.

If you need more details about deposit holds, I'll add these articles: 

• Understanding Payment Holds in QuickBooks Online
• Why are my funds on hold?

Do you need help running reports to see your sales and inventory status in the future? Or perhaps do you need to view the statements from the Merchant Services Center? These articles can help you out with the process:

• Use reports to see your sales and inventory status
• View and download statements in the Merchant Service Center

Please let me know if you have other concerns regarding your transactions or Payments account. My team and I will make sure to address them accordingly. 

I'm furious. I've been trying to figure out for weeks why I can't get my books to balance and I'm just now finding that we've got a bunch of sales going back three weeks that are listed as "deposit on hold" totaling over $2500. We're a new business and that's a HUGE amount for us. Like this is a being able to make payroll without owners having to go without pay kind of an amount to us. When I try to investigate it simply says "check your email for more information" but I'm searching all inboxes and finding NOTHING about the issue. 

FURIOUS.

Please let us know what you find out re: litigation on this because honestly, I'm sure we have enough folks here to file class action. It's unbelievable they get away with this. The insufficient funds fees we've ended up dealing with because of this nonsense is positively criminal. 

Seeing how many people just here on this thread have been harmed by this makes me wonder how many more are being affected and don't know where to turn for help. 

This is a HUGE liability issue for Quickbooks and I cannot believe their legal team isn't already on top of it.

Literally a class action lawsuit might be the only way to get their attention here. If Quickbooks legal department is paying attention here, please note this massive liability and get it sorted before you end up in court.

I understand the challenges that are happening to you right now, 

@fourbuds. Know that this is not what we want you to experience. 

I recommend that you contact our QuickBooks Support so that you can find out about the status of your funds that have been on hold for more than a week and to further assist you with your concern regarding deposits.  

You can visit this article to learn more about deposit holds:  Understanding Payment Holds 

If you have other concerns, please let me know. I'm always here to assist you. 

Is there a # to call?

How did it end up getting released?

Thanks for chiming in on this thread, @NV77. I'll put you in touch with our customer support team so you can get the assistance you need about deposits in QuickBooks Online (QBO).

Before that, can you clarify what you're referring about getting released? This way, we'll have a better understanding of the issue and provide an appropriate resolution. We'd also appreciate it if you can share additional information about your concern.

If you wish to speak with our representative, you may find the telephone number in this article: Contact Payments or Point of Sale Support. 

Furthermore, I'll share this pointer if you need to return a customer's payment in QuickBooks Payments: Void or refund transactions in QuickBooks Payments (MSC).

Please don't hesitate to get back to us whenever you need clarification about receiving payments. The Community is here to help 24/7. Stay safe, and have a good one.

Hey! I am going through the EXACT same thing and they've been withholding my funds for 5 days and I am now 5 days late for payroll, I have other automatic payments bouncing and the returned item fees that have racked up are INSANE. I've spend HOURS AND HOURS on the phone and keep getting promised a call back and email with NOTHING. This was "escalated" but that means nothing. I have so many invoices "on hold" and nobody can help me. I filed a complaint with the BBB today but I am VERY interested in joining or even heading up a class action lawsuit. I am a publicist in NYC. I'll call every single news outlet I know and get us all together and let everyone know that they are RUINING small businesses. Have you gotten anywhere with a class action? 

@fourbuds please see my message. Not sure if you get alerted if I don't tag you. 

Hi my name is Tyler and my number is [removed by moderator] .. it is illegal for them to do what there doing or at least what they did to me.. they told me that my transfer had went through and I had access to my account and I couldn't do anything they took that account and changed my account number and everything I mean everything there taken my profile and changed it I know because everything was in all caps and now it's not and then they tell me that they lost it they don't even know what happened to it . Now I sold a cor to somebody I got 19,806 it was sent there but I never got it they tried to send it back and I talked with them they never got the money they will try and hide it any means necessary.. I've kept everything so far I'm going to the fidc about it .. but I'm willing to start up a lawsuit for everyone this has happened too. 

I have now had multiple deposits on hold for two different Quickbooks companies I manage since November 2023.  Quickbooks then cancelled my merchant services account for both companies with no explanation other than it was a business decision.  If I still had access to the merchant service portals, I could go in and refund my customers and get payment a different way, but now I am just waiting on close to $40,000. I have called at least once a week since Novemebr and sat on hold for no less than an hour each time.  Every time I call I am told the same thing, that they have escalated the case and someone will get back to me within 1-3 days.  No one has ever called or emailed me back.  The failure to communicate or give me any sort of explanation is the worst part.  I have been a Quickbooks customer since 1995.  This is beyond unacceptable and I will make sure I share this information with every other business owner I know.  

I just got off phone again with customer service...still no resolution.  Another new escalation ticket number though.