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djaskolka
Level 1

Deposit still pending 5days later?

 
3 Comments 3
Just_me
Level 11

Deposit still pending 5days later?

Intuit/ QB isn't done making money off of YOUR money just yet.  You see, the longer they hold it, the more interest they can collect.  Just fyi, there are SO many others that have had to wait weeks, if not MONTHS to get their money. 

 

Good luck!!

 

Oh, and FYI, someone from QB will be along shortly to sugarcoat everything and make it out to be nothing.  

Clark_B
QuickBooks Team

Deposit still pending 5days later?

Welcome to the Community, @djaskolka.

 

Let me chime in and provide information about the deposit that is still pending in QuickBooks Online (QBO).

 

If you're new to QuickBooks Payments user, we'll deposit your funds within five business days after your first payment. Your first few deposits may take a little longer as we set up your merchant account. Once the account is set up, your payments will deposit faster, usually within two business days. You may also refer to this article: Common questions about payments deposit.

 

In addition, I advise contacting our QuickBooks Payment Support so they can look into your account and verify the progress of your deposits in QBO if you haven't yet received an email notification. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help at the top right, then type Contact Us.
  3. Enter your concern, then hit Let's Talk.
  4. Choose Start a chat with a support expert.

 

For more information about payment deposit schedules and how to view specific customer payments, refer to this article: Find out when QuickBooks Payments deposits customer payments

 

I'll also add this article to help you learn about chargeback and what to do if you get one: Handle chargebacks and retrieval requests for QuickBooks Payments.

 

If you have any further concerns or questions about the deposits, don't hesitate to click the Reply button and tag my name. I'm here to help and make sure this is taken care of for you, @djaskolka. Enjoy the rest of the day.

BigRedConsulting
Community Champion

Deposit still pending 5days later?

@Clark_B   RE: If you're new to QuickBooks Payments user, we'll deposit your funds within five business days after your first payment. Your first few deposits may take a little longer as we set up your merchant account. Once the account is set up, your payments will deposit faster, usually within two business days.

 

Let me chime in and provide some information: That's just lame/stupid!

 

I use CardConnect as my merchant service and I get my money deposited the next business day - every single day - and have since the first day I used their service.

 

There is no good reason Intuit doesn't do the same.

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