Deposits with PMT. METHOD Direct Payment

You've come to the right place for answers, @Shmul. I hope you're good and well today.

I'll take it from here and ensure you'll be able to see the transaction you recorded in QuickBooks Desktop. This way, your customer reports are accurate in your account. 

Ensure the customer payment is not deposited into the Undeposited Funds and other accounts. Here's how to check: 

1. Go to the Customers menu and choose Customer Center. 
2. Select the customer's name in the list. 
3. Click the payments you've recently created and review the Deposit to the field. 
4. If it's Undeposited funds, please deposit the funds to the correct account. For the complete steps, click here. 
5. If it's deposited to the wrong account, please update it and review the register afterwards. 

Additionally, check out these articles below on how to handle customer transactions and a chart of accounts in QuickBooks: 

• Sales and customers
• Learn about the chart of accounts in QuickBooks

You can always come here in the Community if you're experiencing hurdles in your account. Just remember, I'll jump right back into this thread to assist you further. Be safe, Shmul.

Thank you for your support, it helped me get to the answer.  I have desktop version, Premier Nonprofit Edition.  When I looked at the customer payment It did not indicate where the payment was deposited to or any other info.  I basically had to assume it went to a specific bank account and scroll through the deposits looking for the transaction.  I must be missing something.  Please help.

Thanks

Hey Shmul, 

Thank you for reaching back out to the Community! I will be happy to help! It would be best to run a Transaction Detail report and customize it to only have Deposits. Here's how:

1. Go to Reports, choose Custom Reports and Transaction Detail.
2. Go to Customize Report and go to Filter.
3. Seach Transaction Type and then choose Deposit.
4. Select OK once completed.

From there, it will be narrowed down and easier to find. You can refer to this article for more information about customized reports in QuickBooks Desktop.

Please let me know how this works out, and if you need any help, don't hesitate to let me know. Take care.