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Lcan
Level 2

Does anyone else have the problem when they use recurring transactions that it keeps going back to the "get things done" screen?

It used to stay on the recurring transactions screen and now sometimes (most of the time) it goes back the "get things done" screen which requires me to have to click recurring transactions again.  I contacted QB and they said they were going to fix it but that was months ago and it isn't fixed.
1 Comment 1
KimberlyS
Moderator

Does anyone else have the problem when they use recurring transactions that it keeps going back to the "get things done" screen?

I appreciate you providing the details about your concern, @Lcan.

 

I can see how switching back to a different page while working with your transactions slows down your business productivity.

 

Please be informed that our product engineers are still investigating this matter. I understand that you've contacted our support already. However, I recommend reaching out again to follow up on your case.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Select Help (?).
  3. Go to the Search tab and select Contact Us.
  4. Pick the topic you need help with or tap on Ask about something else, then type in your concern.
  5. Click on Continue.
  6. Decide how you would like to connect with our support.

 

Also, please take note of our support hours to receive help accordingly.

 

Moreover, you might want to review these articles for more guidance on reviewing and adding a schedule to your recurring entries:

 

 

You can always reach us if you have further questions when managing recurring transactions or other related concerns in QuickBooks Online. We're always willing to help.

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