Does anyone know if there is an opt out for the new ACH/faster deposit fee that starts on April 12? My payments exceed $1,000 so this is a 2,000% increase from $.50 per

I have the same question. I don't need the faster deposit. My clients are asking to opt out as well! 

Just seen the email adding 1% cost to QB payments users. I do not understand how the quick payments can not remain opt in rather than being such a blatant raid on every customer's profits. I will be looking at Bill and Pay or alternatives again to see if that nets out any cheaper. 

I agree.  If we can't opt out, I will be looking elsewhere along with all of my clients.  This is an insane price increase, since all of our transactions are over $200 it will be $10 per transaction.  That's a lot of money!

Hi there, @mspsquare, @Trusty Bookkeeper, @jamesak73, and @KPCPA1.

[Moderator note: response removed as the information it contained is not correct.]  

The email I just received and my client who used QBO to process ACH also received today, reads differently.  It doesn't look like we have any choice but to be charged this extra fee.  If that is really not the case, then they need to send out new emails to explain how to opt out.

Agreed.  It implies that all ACH will now be processes next-day with a 1% fee.

I spoke on the phone with customer support for QBO and there is no opt out to stay at the $0.50 per transaction.  I got the impression that Enterprise plans will not pay the increased fee.  I was told to contact customer support on April 12 or later to see if I could have any particular fee reduced but, I don't think there will be a general reduction unless I upgrade my QBO (which I don't need to do).  BTW, my QBO is provided through my CPA firm.

The email is very misleading, and doesn't talk about it being an "upgrade", but rather a mandaotry change.  You'd think they would put in some effort to make sure their messaging is correct rather than risk the current outrage. But alas... it does seem to be an optional change. I looked in my QBO Account settings:

(Gear) --> Accounts and Settings --> Payments --> Deposit Speed

And see that "Bank Transfers" remains at 2 days, and has the option to upgrade to 1 day with a "Learn More" link. When I click the link it asks to confirm the upgrade and explains the additional fee.

But will it still look optional after April 12? I don't want to wait until then to find out that it is not optional. 

I'm confused by this as well. It says 1% transaction fee (max $10). So does this mean a $20,000 transaction will be $200 fee or $10?

"bank transfer (ACH) payments will deposit the next business day and you will be charged a 1% transaction fee (max $10) on each transaction"

"We will no linger support 2-day and 5-day ACH transfers" tells me I need to turn OFF ACH altogether, and look for alternatives. Just another chain-yank from Intuit...waiting for the day I break my rusty chain and run.

@Mark_R  

Can you please respond with more information here?

@KPCPA1 @mspsquare @komatthew @Trusty Bookkeeper 

Explore Melio as the backup option.

https:// melio.grsm.io/quickbooks

Same here!

For us nonprofit, this has a huge impact on our budget. Frankly, we don't care about having a fast deposit. We need to minimize fees.

Would it be possible to talk to a representative?
Thank you!

I'm interested by that info as well.

Can you confirm that opting out will cancel the 1% fee?

Otherwise, I will use another way.

Thank you

@Mark_R Where do you see written anywhere that we still have the option to opt out of the one day ACH transfer and keep our current 5 day ACH transfer (which is free for us with quickbooks advanced online)? Please direct us to official information saying that, because the email we received doesn’t say at all that this is optional. 

I'm having the same problem. This is yet another fee hike from QB. Calling it an "upgrade" is just insulting. Either they rescind the fee hike or I turn off ACH and have customers send in a check. It's not that we were suffering from having to wait an entire second day for an ACH to deposit. It's that they are removing the option so they can pickpocket us still further. I am in the process of migrating my data to Freshbooks, which I can now manage with due to pandemic downsizing, so I can kick QB to the curb. 

Good morning, @contact39, @Cath, and @GiuseppeV. 

I appreciate you coming back to the Community with some clarification questions about the ACH transfer fee. I'm here to help in any way I can. 

I can see why you need the transfer fee to stay the same for your business. However, the 5-day funding pricing plan is no longer being offered. Although this is occurring, you can request a rate review to see if you qualify for a more favorable pricing plan. To get a rate review, you need to meet all the requirements listed below: 

• Processed an average worth of $7,500.00 in credit card transactions with us in the last three months.
• The account is on a paid monthly fee plan.
• Processed credit cards with QuickBooks Payments for at least the last three consecutive months.
• Your account doesn’t currently have funds on hold.

For further insight, check out these details about the requirements to qualify for a rate review: Request a rate review of QuickBooks Payments discount fees. If you have the requirements, you'll need to contact our Customer Support Team to do this action for you. 

If you don't have all the requirements, then you'll need to pay the transfer fee of 1% (max of $10). 

This information should give you an answer to your question. Should you need any further assistance, please don't hesitate to ask. I'm always here to lend a helping hand. Enjoy the rest of your day! 

Candice C: Did you see the response from Mark R, above? He states that the option for the no fee, 5 day deposit is not going away. He is also an EMPL. So which of you is correct? 

Mark_R EMPL: Candice, also an EMPL, seems to say that you are not correct. You say we can ignore the email and process payments as usual. She says, nope. Who is correct? 

Interestingly, the 'we will no longer support 2-day and 5-day ACH transfers' language is MISSING in my email alerting me too this, but I hardly find it surprising Intuit wants to push this 'upgrade' (to their earnings!). Turned off ACH and sending out emails to my clientele (linking the QB email showing this change) that I am looking for other solutions. This should be blown up, hoping it will, as I know some of my clients also may soon be former QB users.

Hi Candice, I have just tried to negotiate with customer service a rate review but we are too small to qualify. So the conclusion is QB are happy to put at a disadvantage small businesses when at the moment trading is tough. QB approach here is very disappointing to say the least. 

Thanks for the information Candice. So to my understanding, if we make LESS money we will be obligated to pay MORE for ACH transfers? Is that correct? I just spoke with someone who told me that I do not qualify for any "discounts" because I don't make enough. Can you please confirm so that I may start looking at Freshbooks? Thanks.

Hi Candice!

We are talking about ACH transfers. Not credit card transactions.

Please advise.

Thank you