Single user, QB 2019 for Mac, v18.0.5 R6
Problem: Cannot copy from downloaded transactions to register.
To Recreate: Download transactions from multiple banks (Amex, Chase, etc.) no problem
In the "download transactions" window, a single click on any single transaction immediately causes a new register window to pop up. The register for the associated account is open to the last line, as if I wanted to make a new entry. But the downloaded transaction is not copied to the register.
Same behavior if I highlight the downloaded transaction and press "Add one".
Tried quit / restart. Database verified OK. Tried rebuilding database. All had no effect.
Thanks in advance for your help.
Thanks for coming to the Community, boberonicus.
I appreciate the information you've shared and the effort you've done just to resolve this issue. I want this to be taken care of.
Since the necessary troubleshooting steps you've tried didn't work, I'd recommend you get in touch with our Customer Care Team so they can open an investigation. This way, they'll be able to know what's causing this unexpected behavior and use a special tool to take a closer look and provide a resolution.
Please know that I'm just a reply away if you have any other concerns with QuickBooks Desktop. I'll be around to help you out.
Thanks for the quick reply! I have already tried restarting QB, as mentioned in the original post. As for opening a ticket, I'll wait a bit to see if other forum readers have any thoughts.
Interesting that no one else has encountered this problem.
As for contacting customer care, is there a way to open a case without making a telephone call? I'm in Europe and the support hours don't seem match my business hours.
Let me help sort you out, @boberonicus.
I appreciate you for sharing the troubleshooting steps you've performed so you'll be able to copy your downloaded bank transactions into your register.
To isolate the error you've received, let's uninstall and reinstall your QuickBooks Desktop for Mac:
Once completed, you can try downloading your transactions again.
If the issue persists, I'd recommend contacting the dedicated Customer Care Team for QuickBooks Desktop Mac. A specialist will be able to further help you via a secured remote access session.
Here’s how you can contact us:
Fill me in if you have other questions about managing your downloaded transactions. I'm always here to help.
Hello there, @boberonicus.
I have updated my response above.
On the other hand, I can see you're having difficulty reaching out the dedicated Customer Care Team for QuickBooks Mac due to time difference. Currently, you can reach out to us via here in the Community and via our phone support.
Drop me a comment below to let me how it works on your end. I'm always here to help.