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Level 2

Downloading bank transactions not working correctly! working correctly and keeps causing an error

I keep trying to download my bank transactions into QuickBooks like I do every month and everytime I try to go to the page to log into my bank account through QuickBooks desktop to download it comes up with an unrecoverable error and shuts QuickBooks down completely?? What is going on?

3 Comments
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QuickBooks Team

Downloading bank transactions not working correctly! working correctly and keeps causing an error

Hi there, jandhcody.

 

I would like to know the error you have encountered before QuickBooks Desktop (QBDT) completely crash, that would be very helpful so that I can check if you have similar issues reported in Quickbooks. As of now, we encourage customers with older version in updating their application to match the new programmed codes. 

 

Also, for your bank connection, I recommend clearing the cache within the Internet Explorer, that connects your QBDT account. Here's how:

 

  1. Open the Internet Explorer browser.
  2. Click the Settings icon on the top right corner and choose Safety.
  3. Click Delete browsing history.
  4. Tick the Temporary Internet files and website files option.
  5. Click Delete.
  6. A confirmation message will appear at the bottom.
  7. Close the browser.

 

Check if you can download your bank transactions this time. However, if the issue still exist you can follow Rebuild and Verify the data in QBDT.

 

I'm just a few click away if you need help. Have a good one.

Highlighted
Level 2

Downloading bank transactions not working correctly! working correctly and keeps causing an error

IMG_20200322_164555341.jpg

Here is the error that comes up.

Highlighted
QuickBooks Team

Downloading bank transactions not working correctly! working correctly and keeps causing an error

Thanks for the screenshot, jandhcody. 

 

There are a few reasons why we get the Unrecoverable Error when trying to get updates. It can be hat there's a missing QuickBooks updates, a data damage, or QuickBooks needs repairing. 

 

We can perform a few troubleshooting steps to get rid of the error. First, let's update QuickBooks to its latest release so we'll have the recent features and fixes. Then, we can create backup of the company file. 

 

For the detailed steps of the solution to be taken, we can look into this article. All the prompts you might encounter during the fixes is stated here: Unrecoverable Error: General Troubleshooting Steps

 

Let me know if you need anything else. Thanks!

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