Hi, @BTweezy.
Since the fee is showing up on your register, it means that it was already categorized or added to QuickBooks. For now, you can remove it through the Categorized section to avoid issues with reconciliation. I'll guide you on how.
- Sign in to your QuickBooks Online (QBO) account.
- Click on Transactions or Banking at the left pane.
- Go to the Banking page.
- Select your bank, then go to the Categorized column.
- Find the transaction, then select Undo under the Action column.
Once done, it'll show up under For Review, and you're ready to exclude it.
Since the duplicate fee is also showing on your bank statement, you may consult with your bank to verify the transaction. From there, you can take further action about the charge.
When everything is in place, you're now ready to reconcile your account.
If you have any other follow-up questions about the duplicate fee, let me know by adding a comment below. I'm more than happy to help. Have a good one!
