Thanks for reaching out to us here, JenniferJenn611.
When there are changes made on the account, you can run the Audit Trail report to review them.
Here's how:
- Go to the Reports menu.
- Hover on Accountant & Taxes.
- Select Audit Trail.
To filter the report, this article can help you out: Customize reports in QuickBooks Desktop.
If you're unable to see any records, I recommend reaching out to our Payroll Support Team. They can pull up your account and review the changes on your employees direct deposit.
Please take note that our support hours for QuickBooks Desktop Basic, Enhanced, or Standard Payroll, starts from M-F 6 AM to 6 PM PT. For the Assisted Payroll version, we're available any time, any day.
Here's how you can contact us:
- In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
- In the Have a Question window, click the Contact Us link at the bottom.
- From the Contact Us page, select any topics.
- Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.
You can also get our direct phone number on this link: Contact Payroll Support.
In case you need help managing your employees direct deposit information, you can check out the steps here.
You're always welcome to post a reply here if you have any additional questions or other concerns. Take care and stay safe.
