Enter credit card refunds

Hi there, @PPMG.

I'm here to help enter credit card refunds in QuickBooks Desktop for Mac so you can proceed with reconciling your account.

You don't need to enter a negative amount when entering credit card charges. Instead, you can utilize the Credit option to record the refund. Here's how:

1. Go to the Vendor menu, then select Bills.
2. Toggle the Credit option at the top of the window,
3. Enter the necessary information.
4. Click OK to save.

Once done, you can now move on with reconciling your account. For more guidance, you can check out this user guide: QuickBooks Desktop Mac User's Guide.

Fill me in if you have other concerns or follow-up questions about entering credit card charges. I'm always here to help.

Let me try to explain again.

i returned a few items for which I was given a credit on my VISA.  I need to enter these credits to my VISA along with the other charges.  All charges are entered but how do i enter the credits?

I appreciate you for getting back to us, PPMG.

We can record a deposit and bill credit for the returned items.

To start with, let's record a deposit:

1. Go to the Banking menu, then select Make Deposits.
2. If the Payments to Deposit window appears, select OK.
3. In the Make Deposits window, select the Received from drop-down and choose the vendor who sent you the refund.
4. In the From Account drop-down, select the appropriate Accounts Payable account.
5. In the Amount column, enter the actual amount of the Vendor check.
6. Enter the remaining information in the Deposit.
7. Select Save & Close.

Then, create a bill credit:

1. Go to the Vendors menu, then select Enter Bills.
2. Select the Credit radio button to account for the return of goods.
3. Enter the Vendor name.
4. Select the Items Tab.
5. Enter the returned items with the same amounts as the refund check.
6. Select Save & Close.

From there, you're good to link the deposit and the bill credit:

1. Go to the Vendors menu, then select Pay Bills.
2. Check the Deposit that matches the Vendor check amount.
3. Select Set Credits and apply the Bill Credit you created earlier then select Done.
4. Select Pay Selected Bills, then select Done.

Feel free to pin this article for your reference in managing your account: QuickBooks Desktop Mac User’s Guide.

You can always post in the forum whenever you have concerns.

That works when you receive a credit that you apply against an outstanding bill but not when you already paid that bill and then receive the refund on your credit card.

I am having same problem, I have online quik books, I am entering receipts for purchases I made on my credit card, one of these receipts is a item i returned to the store. How do i record that receipt? 

Thank you for reaching out to the Community, @lmillner. 

You'll have to create a credit card credit when you receive a refund from a vendor for a purchase you initially made with your credit card to match your receipts to your previous expenses. 

It's essential to record this refund as a credit card credit to maintain accurate accounting records. 

To record vendor refunds on a credit cards, here's how:

1. Click + New.
2. Select Credit card credit.
3. Select the appropriate vendor in the Payee field.
4. From the Bank/Credit account dropdown, select the credit card where you received the refund to.
5. Enter the Payment date, refund Amount, Tax and Category.
6. Hit Save and close.

Note that the category used here is the original expense account on the original bill.

Now go back to your transactions to review and it should be matched up to the CC Credit that you just entered, if not, double check to make sure the payee (vendor), date, account, and amount are all the same.

In addition, for more information, you can go through this useful article: Manage Vendor Credits. 

I'm still all ears if you need further assistance regarding credit card refunds in QuickBooks Online. Feel free to add your reply below. Have a good one.