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I have returns on my credit card statement that need to be entered but i cannot see where to enter them. the "Enter Credit Card Charges" will not take a negative number. Please help me as I cannot reconcile until I can account for these returns.
Hi there, @PPMG.
I'm here to help enter credit card refunds in QuickBooks Desktop for Mac so you can proceed with reconciling your account.
You don't need to enter a negative amount when entering credit card charges. Instead, you can utilize the Credit option to record the refund. Here's how:
Once done, you can now move on with reconciling your account. For more guidance, you can check out this user guide: QuickBooks Desktop Mac User's Guide.
Fill me in if you have other concerns or follow-up questions about entering credit card charges. I'm always here to help.
Let me try to explain again.
i returned a few items for which I was given a credit on my VISA. I need to enter these credits to my VISA along with the other charges. All charges are entered but how do i enter the credits?
I appreciate you for getting back to us, PPMG.
We can record a deposit and bill credit for the returned items.
To start with, let's record a deposit:
Then, create a bill credit:
From there, you're good to link the deposit and the bill credit:
Feel free to pin this article for your reference in managing your account: QuickBooks Desktop Mac User’s Guide.
You can always post in the forum whenever you have concerns.
That works when you receive a credit that you apply against an outstanding bill but not when you already paid that bill and then receive the refund on your credit card.
I am having same problem, I have online quik books, I am entering receipts for purchases I made on my credit card, one of these receipts is a item i returned to the store. How do i record that receipt?
Thank you for reaching out to the Community, @lmillner.
You'll have to create a credit card credit when you receive a refund from a vendor for a purchase you initially made with your credit card to match your receipts to your previous expenses.
It's essential to record this refund as a credit card credit to maintain accurate accounting records.
To record vendor refunds on a credit cards, here's how:
Note that the category used here is the original expense account on the original bill.
Now go back to your transactions to review and it should be matched up to the CC Credit that you just entered, if not, double check to make sure the payee (vendor), date, account, and amount are all the same.
In addition, for more information, you can go through this useful article: Manage Vendor Credits.
I'm still all ears if you need further assistance regarding credit card refunds in QuickBooks Online. Feel free to add your reply below. Have a good one.
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