Every transaction that is coming in from my bank to my credit card is showing as a charge even if a payment is made to it. Payments are showing as charges. Thoughts?

I'll help fix the issue on your bank transactions, usertravisk.

If these are downloaded transactions, QuickBooks depends on what your bank shares with us and how they're posted online.

I suggest excluding them and manually import them to QuickBooks. This is to check where the issue is coming from.

Here's how to exclude those payments:

1. Go to the Banking menu at the left panel. Then, the Banking section.
2. Select the correct bank account.
3. Choose the For Review tab.
4. Put a checkmark on the box of the transactions you want to exclude.
5. Click the Batch actions drop-down arrow and select Exclude Selected.
    

Once done, download transactions from your bank and import them to QuickBooks. Then, you can match and categorize them.

Let me know if there's anything else I can help you with your bank transactions. I'm always glad to provide a solution.

I believe the issue is coming from Quickbooks or my Bank.  I have removed my Credit Card sync from my bank.  I readded the credit card back into QuickBooks and its pulling all transactions in as spent money.  The ones that are Payments to the credit card or Credits are coming in also as Spent items.  So the dollar amount never goes down.  Because all transactions are spent money.

I'm grateful that you took the time to provide me with an update about your insights, @usertravisk. I'm here to provide additional insights to get this issue sorted out.

You can sign in to your bank’s website from QuickBooks to check if the issue has something to do with your bank. As my colleague mentioned, since QBO is a third-party software, the information the system receives is all dependent on what your Financial Institution shares with us. 

To do that:

1. Go to the Banking tab.
2. Select on Add Account.
3. Search for your bank and select it.
4. Select the URL listed in the window.
5. Sign in using your bank website username and password. Some banks have multiple login URLs. Make sure you’re using the same one listed in QuickBooks.
6. Check your account page for messages, notifications, or alerts. Any display or login issues on the bank’s end can block downloads.
7. Also, check your bank’s website for any new security requirements. Even something as simple as updating your bank password can block QuickBooks.

If everything looks good, you can follow the steps shared by my colleague to exclude or transfer those transactions. You can also manually import if you decide to exclude the transactions, just download the data from your bank then map the transactions in the following supported formats or file types:

• Comma-Separated Values (CSV). CSV files may require additional mapping. Please see this article to know more about the steps: How to import bank transactions using Excel CSV files?
• Quicken (QFX)
• QuickBooks Online (QBO)
• Microsoft Money (OFX)

Once the bank file is ready, start importing the file to your QuickBooks Online company. Follow these steps:

1. Click Banking from the left navigation panel.
2. Pick File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
3. Select Browse and choose the file you downloaded.
4. Choose an account from the list, then Next.
5. Follow the on-screen instructions to map the fields.
6. Select the transactions to import.
7. Click Yes.
8. Hit Let’s go.

For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

Then,  assign, categorize, and add them to your bank register. After that, you can reconcile your account and make sure the Ending balance and Ending date are matched with your statement. To learn more about this process, check out this article: Reconcile Accounts. 

Please let me know how it goes by clicking the Reply button below. I'll be around to help if you have any other questions about bank transactions or any other concerns with QuickBooks. Have a good one.