FirstBank of Colorado - Automatic Bank Feed Stopped Working

Hello.

we bank with First Bank as well.

For a month now our Credit Card expenses come in as deposits and our payments on the credit card account go out as expenses. Basically, the feed is reversed.

I spoke with the bank and the bank feed going out is fine.

It is the way QB brings the feed in and QB has not offered any solution whatsoever.

Thanks for getting involved with this thread, goldengateelectr.

When using QuickBooks, credit card expenses are recorded as deposits when they're received from customers, while payments made on a credit card account are recorded as expenses when your company pays the bill.

For example, when a customer uses a credit card to make a purchase, the business will recognize the revenue and records a receivable from your credit card company. When they transfer the funds to the business's bank account, the receivable is cleared, and cash is increased. When you make payments to credit card companies, it will be recorded as an expense and the payable to the credit card company. This accounting treatment ensures accurate financial reporting and helps manage cash flow effectively.

I've also included a couple detailed resources about using QuickBooks which may come in handy moving forward:
 

• Use reports to track cash flow
• What is cash flow & how does it work?

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Friday!

Have you gotten any feedback on this? 

Hi there, clf83. Thanks for joining us here in the QuickBooks Community.

To ensure we address your banking issue correctly, can you clarify if you're getting the Error 6000, or are the transactions simply being reversed?

If it's the first one, we need to take a closer look at your account. Please reach out to our live support teams for QuickBooks Online. They have additional tools to investigate why the Online Banking for FirstBank of Colorado has stopped working. 

Here's how to reach out to them:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select Contact a human, then click Live Chat or Call me back.
5. Type in a short description of your concern and click Continue.
6. Choose between Callback or Chat.

If the transactions are getting reversed, this often indicates an inconsistency in the data shared between your bank and QBO. Since QBO is dependent on the data from your financial institution, we recommend you also contact FirstBank of Colorado to confirm there are no interruptions or unusual activity occurring on their end that could cause the reversed entries.

In the meantime, you can exclude the transactions and redownload them from your bank. Check out these articles for more details: 

• Exclude a bank transaction you downloaded into QuickBooks Online
• Update your bank feeds and bank info

You can always reach out to the forum if you need anything else. 

I have had the same issue with First Bank. I reached out to QB and they had me delete my bank account and try to re-link it but now I can't even do the work manually because my account isn't linked. Both first bank and QB say they are aware of the issue and are working on it. I has been a month...

Hello there, @BGchurch. Welcome to the Community.
 

I appreciate you sharing your experience with this FirstBank connection issue, and I completely understand how disruptive this has been for you, especially after dealing with this for a month. This is definitely not the experience we want you to have.

To assist you further with this, I highly suggest reaching out to our Live Support Expert team again so they can investigate this matter and conduct a screenshare session to dig deeper into this issue. If you have a case number from your previous contact, you can provide it to them.

Here's how:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select Contact a human, then click Live Chat or Call me back.
5. Type in a short description of your concern and click Continue.
6. Choose between Callback or Chat.

Please let me know if you need help with any of these steps or if there's anything else I can assist with.

I’ve reached out multiple times and even spoke with “Level 2” support. We went through all the troubleshooting steps, but the issue still isn’t fixed. I was told that the team is “working on it,” but I’m not sure why it’s taking so long.

It’s extremely frustrating to manually upload each account and then manually delete all the duplicate entries. From conversations with FirstBank and on Quicken forums, it seems this isn’t an isolated problem—many (if not all) FirstBank customers are experiencing the same issue.

How can we escalate this and get it resolved?

@MMLAZ I'd like to make sure you get this resolved as quickly as possible. Could you please confirm for me whether or not you've tried disconnecting and reconnecting using the FirstBank of Colorado instance in QuickBooks Online? This often helps refresh the connection and pull in the latest transactions. If that doesn’t work, I’ll be sure to get this to the right folks who can take a closer look.

I did that thru tech support. 

Right now I am disconnected as I can not reconnect. Keep getting error messages

I received a response from 1STBANK today. Thought I'd share: 

Thank you for your message. We understand how frustrating these connection and download issues may be. We have confirmed with Quicken/QuickBooks/Intuit that they have experienced a vendor-side outage since Tuesday, October 28th. On Friday, November 28th, we received an update that their teams are still actively working towards a resolution; however, no further details were provided.

We sincerely apologize for any inconvenience this situation may cause. We are currently waiting for Quicken/QuickBooks/Intuit to repair their system so that connections and downloads can resume. Meanwhile, you may log in to your online banking profile with FirstBank to download a QIF file of your transactions, which can then be imported into Quicken/QuickBooks/Intuit. To download your records while logged into your profile on our website, simply hover over 'Online Banking' and select 'Downloads' under the 'Account' column. Please let us know if there is anything further we can do to assist you...

FirstBank Online Communications Team

@MMLAZ I understand how disruptive it is to still be manually entering transactions after spending so much time troubleshooting this bank feed with support. To get this sorted out, I'm assigning your case to our Next Level Help team. These experts will carefully review your Community posts, all of your support history, and the details surrounding the error 6000 and the previous investigation. This review will help them determine the best next steps.

You can expect an expert to contact you within 1-2 business days with an update and plan to resolve the issue. If anything else comes up in the meantime, please let me know.

Thank you for your help. 
it it is helpful here is some:

investigation #
135650

135982

135987

case number

15147362791

15147428123

If it helps here is some more info

investigation #
135650

135982

135987

case

15147362791

15147428123

I am having the same issue. First Bank is saying it's a QuickBooks issue. QuickBooks is saying it's a First Bank issue. Very frustrating.

Hello and welcome to the Community, katiewm. 

I understand the importance of resolving this matter promptly, and I appreciate your patience and dedication throughout this process. Our goal is to ensure you have a smooth and positive experience moving forward.

To isolate the issue with First Bank, I recommend reaching out to our Live Support team.  They have the specialized tools and expertise needed to identify the root cause and deliver an effective solution.

Here’s how: 

1. Click (?) Help in the upper right-hand corner of your QBO.

2. Go to the Search tab.

3. Type in your concern, then press enter. 

4. Select Contact Us. 

5. Choose between Chat with us or Have us call you. 

Also, please note that they're available from Monday through Friday from 6:00 AM to 6:00 PM Pacific Time, and on Saturdays from 6:00 AM to 3:00 PM PT. 

If you have additional QuickBooks-related questions, please leave a comment below.

@FatimaJasmin_V

I’ve reached out multiple times and have several investigation and case numbers already. It feels like every support agent is just taking notes and passing them along, but the person who can actually fix the issue is neither receiving the information nor aware that there’s a problem.

Is there any way to get this escalated to someone who can truly address and resolve it?

It would be great to get this escalated! I have 2 accounts that I have opened investigations on, a business and a personal account. 

• Inv#135014 - hasn't sync'd since 10/9
  • this is unacceptable - TWO MONTHS!
• Inv#136311 - hasn't sync'd since early November

I get no status updates, and when I call in, no one can give me any information, other than 'they are working on it'. The only way to workaround is by manually entering/uploading the trans spreadsheet from the bank - WHY DO I PAY all of this money to do the manual work on my side?

I am having the same issues. My transactions haven't been updated for over a month. Have started cases with both quickbooks and FirstBank and haven't received any updates. Was advised by quickbooks to delete my FirstBank account and reconnect it. Since the connection isn't working I no longer have access to FirstBank through quickbooks and can't even manually enter anything. Im with you, how do we get this escalated!?

I'm in the same boat. I thought things got resolved last week and now it is happening again. This time the error is sometimes error 185 and sometimes a different error that just says it didn't work at all. Very frustrating.

Hi there, @AgileBob.

I understand the importance of a smooth QuickBooks Online (QBO) experience, free from error 185 and similar errors. To get this resolved, we recommend contacting our QuickBooks live support team as they have the tools to effectively assist you with your concerns.

Here's how:

1. Go to the (?) Help icon in the top-right corner.
2. Click Search, then enter a keyword related to your concern.
3. Select Contact Us.
4. Describe your concern briefly, then press Continue.

Please take note of our support hours to see available times and ensure you receive prompt support.

Feel free to reply if you have further questions about QuickBooks Online.

Has anyone had any resolve to this problem yet? I have many clients who bank with Firtbank and this is a huge pain. Could it be from the Merger/Aqcuisition between PNC bank and Firstbank? Firstbank will be PNC Bank in the next 6 months.

My feed stopped working this week. My last uploaded transaction came in 1/6/2026. I have followed all trouble shooting suggestions, including deactivating the account and trying to re add it. I get the same error over an over again:

"We can't connect to FirstBank of Colorado right now

We encountered an unexpected error while trying to connect. If this error persists for more than a few hours, contact us. (7500)"

This is the same message received before I removed the account in an attempt to reactivate it.

I am also aware that FirstBank has merged with PNC so could that be the problem?

Anyway - super frustrated with this.

Thanks for sharing all the steps you’ve already tried, SMK0209.
 

I truly appreciate the time and effort you’ve invested in troubleshooting this issue. I can only imagine how frustrating it is when things still don’t work, especially when you’re trying to stay on top of your bank feed.
 

To fully resolve this situation and determine the root cause of the error despite your troubleshooting, I recommend contacting our Live Support team. They have the tools and resources to examine this issue in greater detail and provide you with a tailored solution.
 

Here’s how to get in touch:
 

1. Go to the (?) Help icon in the top-right corner of your QBO dashboard.
2. Click Search, then enter a keyword related to your concern.
3. Select Contact Us.
4. Briefly describe your concern, then press Continue.
    

Visit this article for the available support hours: Get help with QuickBooks products and services.

In the meantime, you can keep things running by manually uploading your bank transactions into QBO. Please note that when the bank feed connection is restored, some duplicate transactions may appear. You can exclude them to maintain accurate records.
 

If you have any concerns along the way or need more guidance, don’t hesitate to reply here.