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WWMarket
Level 2

Flagstar Treasury Access - Is Anyone able to use Web Connect or Direct Connect with this new portal?

Flagstar Treasury Access - Is Anyone able to use Web Connect or Direct Connect with this new portal??

Support at QB as well as Support at Flagstar are Not Helping resolve our issue.

Error kicked back by QB is as follows:  Quickbooks was not able to complete your request. please contact your financial institution.    Went around and around with Tech Support at QB on this - they concluded others would surely have issues, but so far nobody is resolving anything.

 

7 Comments 7
Michael K
Moderator

Flagstar Treasury Access - Is Anyone able to use Web Connect or Direct Connect with this new portal?

Glad to help, @WWMarket.

 

After doing some research on your issue, I do see some reported issues within QuickBooks Online. It's likely that the root cause of that issue is also what is causing issues within your QuickBooks Desktop for Mac version. Our Engineering Team is currently working with Flagstar Bank to resolve these issues as soon as possible. I recommend letting our Customer Support Team add you to the list of affected users so that you can receive email updates on when the issue will be resolved. Below are some quick steps to get in touch:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.

 

That's it! Keep us updated here by using the Reply option below. I'm determined to ensure your continued success. Be safe out there and have a wonderful week.

WWMarket
Level 2

Flagstar Treasury Access - Is Anyone able to use Web Connect or Direct Connect with this new portal?

Thank you Michael.  

I spent some time (1:05 min) trying to do this, and perhaps it happened... but I'm not sure if I'll get updates to that overall existing case of just the case of them and I talking today.  I appreciate you giving me hope that there are people looking at this issue.  it's been difficult to move forward on this one.

Kendra H
QuickBooks Team

Flagstar Treasury Access - Is Anyone able to use Web Connect or Direct Connect with this new portal?

Hello, @WWMarket.

 

Thanks for following up on this issue. 

 

We'll post updates about this issue until it's resolved. 

 

We're always here to help and if you have any more questions or concerns, please don't hesitate to comment below. Have a safe and productive rest of your evening!

WWMarket
Level 2

Flagstar Treasury Access - Is Anyone able to use Web Connect or Direct Connect with this new portal?

Greetings,   This issue continues, is there any update?  Flagstar Tech support has been out of their element on this issue.

Thank you and Be Safe!

JoesemM
Moderator

Flagstar Treasury Access - Is Anyone able to use Web Connect or Direct Connect with this new portal?

 

Hello there, @WWMarket.

 

At this time our Online Banking Team is working towards finding a permanent solution. Rest assured that you'll receive an email once it's fixed. 

 

You can browse our banking page, it provides articles on how to manage your account in QuickBooks.

 

Please bear with us, while we continue to work on this. Thank you and keep safe.

 

 

WWMarket
Level 2

Flagstar Treasury Access - Is Anyone able to use Web Connect or Direct Connect with this new portal?

Just received technical help from Flagstar that understood QB well enough to say they are not supporting Direct Connect.  Web Connect only.  which is working well for us.   Thanks to all for assisting.  

Anna S
QuickBooks Team

Flagstar Treasury Access - Is Anyone able to use Web Connect or Direct Connect with this new portal?

Good to hear from you again, @WWMarket.

 

You're most welcome. I also appreciate your taking the time to post this and letting me know that the issue got resolved. 

 

As always, Community is full of experts possessing knowledge in all facets of QuickBooks, so please reach out to us here if there's anything you need. We're always happy to help you along your road to victory. Wishing you and your business continued success!

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Contact us