I hear your sentiments, Bensonix. And we understand the impact this has had on your business operations. Allow me to provide input when managing customer payments and refunds for keyed transaction fees in your GoPayments account.
Beforehand, may I know what specific errors you've encountered and why GoPayments on your iPad have stopped working? Were you experiencing transaction data issues or other related problems? You can also share screenshots so we can have a clearer understanding of your end. Any additional information would be much appreciated.
With QuickBooks GoPayments, the program tracks sales in daily batches. If these sales were already made and canceled after 3:00 PM PT, fees may apply when you refund a payment and these rates depend on your pricing plans and transaction type. You can refer to this guide for more detailed insights: Understand fees for refunds or voided transactions.
Moreover, it's best to reach out to our Merchant Services Team to review your account and process a real-time refund assessment on your keyed transaction fees. They have the necessary tools to further resolve this matter in a secure environment.
Here's how to reach them:
- In your QBO account, click the Help icon and select Contact Us.
- Enter your concern and click Let's Talk.
- Select Start a chat or Get a callback with a support expert.
Once everything looks good, you can check out this reference to help you track and review your accounts so they always match your financial statements: Reconcile an account in QuickBooks Online.
I'll be on this thread anytime you need additional assistance managing payments in your account. Feel free to reply in the comments below. Stay safe.
