I appreciate you for considering QuickBooks Community to post your concern and get information about the missing account and transactions in QuickBooks, nik.
I'm here to provide accurate information about the INVs you mentioned. Both of them are still active, and our engineers are actively addressing the issue. Rest assured we're giving a high priority to resolving the connection with Chase account in our system.
To ensure you receive updates regarding the missing account and transactions in QuickBooks, we need to include you to the list of affected users. To do this, please contact us in QuickBooks in-product.
- In your QBO account, click on the Help icon.
- Choose Contact us.
- Provide a brief description of your issue and follow the on-screen instructions.
Here are some articles that guide you through handling bank data:
If you're already added to the lists, you'll receive information once available. Be sure to post if you have concerns connecting accounts and handling transactions.