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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

 
25 Comments
Highlighted
Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

Any updates re lack of ability to connect update from Td bank?
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

Been 20 days since I was able to connect to TD Bank. Is this getting resolved?
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

Nothing yet!  We need to request some kind of courtesy discount.
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

I cannot believe that this has not been resolved. It's poor service. It's been a month that mine hasn't synced. I want a month of free service.
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

I am 21 days now!!! any update?
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Not applicable

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

mine work
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Moderator

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

Hello, all.

Our online banking team have discovered something while researching this issue that there is a prompt from your bank website that requires your attention.

In order for us to help you in resolving the issue, please follow the below steps:

1. Log in to your TD bank's website.

2. You will be prompted with the "New Security Set-Up"  message that you'll have to complete.

Once done, you will be able to update your account. You can do that by choosing the Gear icon and clicking the Update button.

Please give this a try and let me know how this goes. Thank you.
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

hi and thank you for the update.  However, I initially completed this step in my TD acct when TD first upgraded the website per an email from them, BEFORE I even knew that there would be/was an issue connecting with QB online.  TD sent an email out asking all their customers to complete a new sign-in, in order to use their online banking.
I have logged in to TD since receiving QB suggestion to do this just confirm that there was no new message I was missing.  Despite having updated the security set up with TD over a month ago, I was still unable to connect to QB for 29 days.
It is all good now, since I saw a new error message in QB when I tried to connect, followed the steps to pick account, etc.  It reconnected several days ago.  Hope that TD and QB all learn from this :)
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Moderator

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

Hey there, @lauraeldridge.

Glad to know you found a resolution to connect your bank account with QuickBooks Online (QBO). Thanks for sharing the outcome with the Community.

I got here a great article for your future reference about fixing online banking errors in QBO: <a rel="nofollow" target="_blank" href="https://community.intuit.com/articles/1145508">https://community.intuit.com/articles/1145508</a>.

I appreciate you for connecting with us. We always want you to have the best QBO experience. Have a wonderful day! :blush:
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Moderator

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

Hi haydee.barrera,

Thank you for bringing this to our attention. It's my priority that you're able to connect the bank account in QuickBooks Online (QBO).

Our engineers are aware of this and are currently investigating the particular occurrence. While they are still working on this, you can bring transactions into QBO if your bank offers a valid WebConnect download file.

For now, I'd suggest contacting one of our phone agents so that they can add you to a notification list. You can reach them through this link: https://community.intuit.com/articles/1145770.

Rest assured that updates will be given to you once this gets resolved. From there, you'll be able to connect your bank account in QBO. 

Thanks for your understanding and patience. You can always visit the Community site if you have other concerns, or if there’s anything else you need. I'm always here to help.

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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

It's been almost 3 weeks since TD Bank did their update.  They're saying QB has to resolve this, but I see the last update was 6 days ago, do we have an ETA on when this will be fixed??
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

It has been 20 days since I have been able to connect to TD Bank. They are saying the issue is with Quick Books and they need to resolve it. When will this be resolved?
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

2.5 weeks!!! If I wasn't so invested into quickbooks I would cancel my subscription. Service is horrific.
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

Same here!! This is way too long.
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

19 days for me.  it's tax time.  this is unreal!  HELP please
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

Very poor customer service and no communication from them.
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

ANY UPDATES on getting this resolved?  Any longer and its time to switch systems
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

This is still an issue. If I can;t connect my bank account (that was working for years) I'll just stop using quickbooks.
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

I'm also experiencing issues with both QB and Mint!
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

hey folks- i tried connecting to TD today just for giggles (29 days since no connection) and a new error message appeared 302.  the previous error messages had been 105 or 106.  it said to click a link to reconnect.
because i didn't want to screw anything up i called QB and the rep did a screen share with me so that we could try the reconnect together.  we clicked the link, picked the proper account that showed up in a list of accounts i have with TD and IT WORKED!!!!
pulled 60 entries from the bank in 2 secs.  
however, the rep said the issue was still pending so you all may not know that it is possibly fixed for you.  good luck!
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

Still not fixed and its now been 33 days. Beyond unacceptable!
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

This is still the error - Looks like the connection to TD Bank isn’t available right now.
Try again in a few hours. (5000)
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Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

Reconnect your account in qb and it works
Highlighted
Level 1

Hello, our QB account has not been able to connect with our bank for almost 2 weeks. Any updates? I know TD bank was doing some updates and maintenance. Thank you.

Tried that multiple times and still cannot connect.

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