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Let me help you show the balance in your bank register in QuickBooks Online (QBO), Luid.
First, I recommend thoroughly reviewing your bank transactions to ensure they match your bank register. If you find any missing entries, you can utilize the audit log feature in QBO to see if it is deleted. Once identified, you can recreate it to ensure the accuracy of your financial records.
To check the audit log, here's how:
- Go to Settings and click Audit log.
- Select Filter.
- Set the fields on the Filter panel to decide the right User, Date, or Events filter to show the results.
If your recorded transactions are still complete, I advise performing some basic browser troubleshooting to rule out the possibility of having issues with your browser. Know that browsers accumulate temporary internet files that can affect your browsing experience. Too many internet files can sometimes change how your QBO company behaves, resulting in errors when performing tasks. See the following keyboard shortcuts for suitable browsers to open a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Check out this article for a step-by-step process on clearing your cache: Clear cache and cookies to fix issues when using QuickBooks Online.
On the other hand, reconcile your account in QBO to match the balance of your real-life bank account on the day you begin tracking transactions.
After doing so and you still have questions about your balance or any QBO-related concerns, drop them here in the thread.
