cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 2

How can I edit linkage between credit cards and banks. I have a CC with 2 cards. I was able to link one but the other says it it linked to a bank.

Actual message is "Credit Card is already linked to a bank feed. Select a QuickBooks account without an existing bank connection." It should be set up as a CC not bank link and the CC transactions don't get loaded into QBO.
Solved
Best answer 03-04-2020

Best Answers
Highlighted
QuickBooks Team

How can I edit linkage between credit cards and banks. I have a CC with 2 cards. I was able to link one but the other says it it linked to a bank.

Hello again, bigislandgaines.

 

When transactions are not showing any match, it's possible that you have not recorded them in QuickBooks. In cases like this, you can manually add the 1st, and the 2nd downloaded transactions. Then, exclude the 3rd one. 

 

The steps in adding the transactions can be found in this article: Match and categorize bank transactions in QuickBooks Online. Go to Add a new transaction section. 

 

If you have recorded the transactions in QuickBooks but you can't see the match link, you can select Find Match option and look for the same amount. Please see this sample screenshot for reference:

 

 

 

To exclude a transaction, here's how:

 

  1. Go to the Banking > For Review.
  2. Put a check mark on the transaction you want to remove.
  3. Click the Batch actions drop-down menu and select Exclude Selected.

 

Once excluded, you can view the transaction in the Excluded tab. I've got this article for reference: Exclude expenses from downloaded bank transactions.

 

Please post any additional questions here. I'm just a few clicks away to help you some more. Thank you.

View solution in original post

3 Comments
Highlighted
QuickBooks Team

How can I edit linkage between credit cards and banks. I have a CC with 2 cards. I was able to link one but the other says it it linked to a bank.

Hi there, bigislandgaines.

 

This error means that you have selected a credit card account that is already connected to the online banking. You'll want to create a new account by clicking the Add new option or by going to the Chart of Accounts.

 

To add the account in the Chart of Accounts, here's how:

 

  1. Go to Accounting > Chart of Accounts > New.
  2. In the Account window, select the Account Type, Detail Type, and enter the Name or Description.
  3. You can also make it a sub-account by putting a check mark on the Is sub-account box.
  4. Hit Save and Close.

 

Then, go back to the Banking page and connect the bank using the account you just created. Once connected, you can check out these articles for future references:

 

 

Let me know if there's anything else you need. I'll be around to help you some more. Have a good day!

Highlighted
Level 2

How can I edit linkage between credit cards and banks. I have a CC with 2 cards. I was able to link one but the other says it it linked to a bank.

Thank you. I found the article below which was also helpful. I was trying to save the card to "credit cart" in the chart of accounts. once I made subordinate credit card accounts for each card I was able to add both.

 

https://quickbooks.intuit.com/learn-support/en-au/banking/about-bank-or-credit-card-subaccount-setup...

 

One new question, however, now that all transactions are loaded:

Each credit card transaction is loaded including the payment transaction to the CC company. Also, the linked bank account downloads transactions which includes the CC payment again. For a simple example assume there was one CC purchase made. I see :

1: The purchase and the vendor who was paid via CC

2. The payment to the CC company 

3. The Bank transaction where money was withdrawn to pay the CC company. 

 

I would expect 2 & 3 to match automatically but they don't despite the amount being the same amount. But even if I was able to match 2&3, the charges in #1 wouldn't have anything to match. How do I balance those charges?

Highlighted
QuickBooks Team

How can I edit linkage between credit cards and banks. I have a CC with 2 cards. I was able to link one but the other says it it linked to a bank.

Hello again, bigislandgaines.

 

When transactions are not showing any match, it's possible that you have not recorded them in QuickBooks. In cases like this, you can manually add the 1st, and the 2nd downloaded transactions. Then, exclude the 3rd one. 

 

The steps in adding the transactions can be found in this article: Match and categorize bank transactions in QuickBooks Online. Go to Add a new transaction section. 

 

If you have recorded the transactions in QuickBooks but you can't see the match link, you can select Find Match option and look for the same amount. Please see this sample screenshot for reference:

 

 

 

To exclude a transaction, here's how:

 

  1. Go to the Banking > For Review.
  2. Put a check mark on the transaction you want to remove.
  3. Click the Batch actions drop-down menu and select Exclude Selected.

 

Once excluded, you can view the transaction in the Excluded tab. I've got this article for reference: Exclude expenses from downloaded bank transactions.

 

Please post any additional questions here. I'm just a few clicks away to help you some more. Thank you.

View solution in original post

Need to get in touch?

Contact us