Welcome to the Community, @mharris2.
I want to make this issue is resolved, however, I need some information about the problem. What financial institution is connected to online banking, and did you encounter any error messages?
In the meantime, you can try reconnecting your bank account in QuickBooks Online. Here's how:
- Click the Transactions menu.
- Select Banking.
- Choose Connect Account or Add account in the pop-up window then look for your bank.
- Click Continue, then enter the username and password you use for your bank.
- Choose the accounts you want to connect such as savings, credit card, etc.
- Select the account type from the dropdown for each account.
- Pick the date range for the download.
- Click Connect.
You can also contact your bank to check if there's an update or they are under maintenance because that could also be one of the reasons why you're having this problem.
If this issue continues, I suggest you contact our technical support and have it check for you so that they can open an investigation if needed.
Here's an article to learn more about Online Banking in QuickBooks Online: Online Banking in QuickBooks Online.
Leave a comment below if you have any concerns about Quickbooks. I'd be happy to help. Have a splendid day!
