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crs9654
Level 1

How come when i'm in reconcile it won't allow me to properly scroll and check things off?

Lately every time I'm in reconcile and scrolling to check off transactions there will be a few days worth of transactions that the scroll won't allow me to stop at. Instead it'll jump past it or before it and i can't see what transactions are missing. Please advise!

1 Comment 1
ShyMae
QuickBooks Team

How come when i'm in reconcile it won't allow me to properly scroll and check things off?

Hello there, @crs9654. I appreciate you sharing your concern in detail. Let me route you in the right direction to ensure you can scroll and check your transactions properly. 

 

A similar case has been reported wherein customers are experiencing challenges scrolling to the bottom of the reconciliation window. The window will automatically scroll back up. I recommend contacting our QuickBooks support so that they can add you to the affected users list. 

 

To contact our support team, please follow the steps below:

 

  1. Hover over to the Help menu and click the Search tab.
  2. Click Contact Us.
  3. Select a specific topic or Ask about something else, and type in a short description in the box provided.
  4. Click Continue, then choose the Chat or Callback option.

 

In the meantime, you can add filters in the reconciliation window to narrow down the transactions displayed, allowing you to access needed line items.

Sample.PNG

For additional reference, you can check out these articles as a guide to reconciling your accounts:

 

 

If you need follow-up assistance reconciling your account, I'm always here to support you. You can click the reply button below. 

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