How do i completely undo a reconciliation? i have accountant view, so i believe i should be able to do this.

Hey there, andrea.

I'd be glad to share the steps on how to undo your reconciliation in QuickBooks Online (QBO). Here's how to edit and unreconcile your transactions:

1. Go to Settings ⚙, then Chart of accounts.
2. Find the account that has the reconciled transaction. Then select View register.
3. Find the transaction. If the transaction is reconciled, you’ll see an “R” in the checkmark ✔ column.
4. Select the transaction to expand the view.
5. In the checkmark ✔ column, select the box with the “R” until the box is blank. This removes the transaction from the reconciliation.
6. Click Save.
7. Close the account register.

Please take note that we can only undo one transaction at a time. If you have an accountant with a QBOA account, you can reach out to them so they can undo your entire reconciliation.

Once done, you can now reconcile again your accounts so they always match your bank and credit card statements.

For our reference, we can bookmark this link: Learn the reconcile workflow in QuickBooks. This will provide us with links on how to handle reconciliation starting from checking its opening balance, to fixing, and editing completed reconciled transactions.

If there's anything else I can help you with, aside from reconciliation, please let me know by leaving a comment below. I'd be more than willing to lend you a hand.

This isn't feasible for the number of transactions we have.  I need to know how to undo the entire reconciliation.  In the help, it indicates "your accountant" can do this and i am the accountant with accountant view. how do i navigate to this functionality?

my replies don't seem to be posting.  this isn't what i was looking for.  i need to undo the entire reconciliation. i am the accountant, so should have this functionality according to the help documentation. how do i navigate to this functionality?

Umm .. Yeah.  I don't have the "undo" option, even though I have full access to this new account.  I have used QB for 30 years - desktop and now online.

I have used the undo feature numerous times for other clients. 

Suddenly that option is not available for my new client.  WHY?  I have FULL access as company admin.

I understand this was challenging for you, BKG9615. I recognize that the Undo option is available to another client, however, it isn't accessible with this new client in QuickBooks Online. You have me on your back to solve this issue you encounter.

We can use an incognito window and sign in to your account there, which makes it a good place to determine if this is a browser-related issue.

Here are the shortcuts to incognito browsers:

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Firefox: press: Shift + CTRL + P

Afterward, clear its cache to remove any stored junk files. This removes its stored files to ensure the program performs efficiently.

Alternatively, you can try using other supported web browsers to further troubleshoot the issue. They'll provide the best and most secure experience with QuickBooks. 

We also have a troubleshooting step for you in case you see any errors while downloading transactions. Please check it out: What to do if bank transactions won’t download or there's a bank error.

I'm here to help with any further questions you may have about QuickBooks or any other topic. Feel free to reach out whenever you need assistance. Take care! 

Did this work? I tried and it didn't work for me, and the "assistant" tab is not working either

Errors may sometimes occur, particularly when dealing with year-end tasks and multiple financial transactions. I'll provide the necessary details to assist you in reversing a reconciliation in QuickBooks Online, pho1.

Before we go into the specifics, can you tell us exactly what happens when you follow the steps to unreconcile the transactions or use the Assistant tab? Are you getting an error or can't find the options? We're asking these questions to ensure that we're giving you the correct information to sort this out.

In the meantime, I'll share the steps on how you can do this task in QBO. Please note that the process also depends on the type of subscription that you're using.

For QuickBooks Online for Accountants, a specific tool exists to reverse or remove a previous reconciliation. Let me walk you through these steps:

1. Go to the Transactions menu and proceed to the Reconcile tab.
2. Click History by account, then select the bank account in the Account field.
3. Find the reconciliation on the list, then click the drop-down list beside View report under the Action column.
4. Choose Undo.
5. Select Yes and click Undo to confirm.

Here's an article about this feature for more details: Undo a client’s reconciliation in QuickBooks Online Accountant.

If you're using a regular version of QBO, use these steps instead:

1. Open the bank register in the chart of accounts.
2. Choose a transaction that you want to unreconcile.
3. Proceed to the Reconcile and Banking Status or in the Checkmark ✔ column.
4. Keep clicking the box with the “R” until it's blank. This removes the transaction from the reconciliation.
5. Click Save.

For more comprehensive information, check out this detailed guide: Undo or remove transactions from reconciliations in QuickBooks Online.

Aside from that, our QuickBooks Live Expert Assisted Team stands ready to provide personalized support for managing reconciliations and other financial processes.

Lastly, I recommend reviewing these supplementary resources for deeper insights into the reconciliation workflow:

• Find previous reconciled adjustments
• How do I view, print, or export a reconciliation report?

Please don't hesitate to ask for clarification or additional guidance. We're eager to assist you with any questions regarding reconciliations, financial reporting, or any other bookkeeping tasks.