Thanks for joining us here in the Community. I'm here to share some information about importing sales transactions from Shopify to QuickBooks Online (QBO).
Importing transactions from Shopify to QBO is done through a third-party application. To make sure that you'll get the assistance that you need, I highly suggest reaching out to the Shopify Support Team. They can definitely help you check the configuration of the software and assist you with transferring transactions to QuickBooks.
1. On your QBO account, go the Apps menu on the left panel.
2. Under the My Apps column, choose Shopify.
3. Click the Support tab to get their phone number.
In the meantime, you can also check out their help article for more information.
That's it! Please let me know how it goes after contacting them. I'm only a post away should you have any follow-up questions. Have a wonderful day.